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Operations Process Manager
4 months ago
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**About the role**:
Day to day activities will include managing a budget of up to £2m, ensuring planned and reactive maintenance is carried out in a timely and efficient manner, and that processes are optimised to protect the environment and maximise the production of green energyby working closely with the Sludge Treatment Centre Performance Manager and their team.
**Key Accountabilities**:
- Health and safety - you will effectively lead the health and safety culture of the team as well as auditing health and safety systems and processes.
- Performance management - you will be responsible for ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team’s process knowledge and introducing new skills and health and safety awareness.
- Process management - ensuring the STW achieves and maintains its required plant availability and reliability in order to meet quality targets at the agreed cost. This will include the management of statutory inspections.
- Financial management - owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
- Customer & stakeholder management - ensuring exceptional service to our customers with early personal interventions as required.
**What you should bring to the role**:
- Must have previous experience managing operational staff.
- Ideally, you will be an experienced people manager with a proven track record of engaging & developing their team; ideally with field-based members.
- You will be used to taking the lead and achieving results in a difficult environment with a strong focus on, and good working knowledge of, health and safety.
- You will have experience managing an operational budget with a structured and proactive approach.
- Your technical knowledge and experience of the process plant will be underpinned by a background in wastewater treatment or a similar industry.
- You will need to be a good communicator and be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
- Qualifications should include an engineering HNC/HND or equivalent.
- Due to the nature of this role a full valid driving licence is needed.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
**What's in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your well-being.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
