Luxury Retail Store Manager

2 weeks ago


Canary Wharf, United Kingdom Case London Ltd Full time

**Moleskine**

**Position: Store Manager**

Are you a natural leader with a passion for luxury stationery and exceptional customer service? Do you thrive in a fast-paced retail environment where creativity meets operational excellence? Moleskine, the iconic Italian manufacturer of premium notebooks and accessories, is seeking a dynamic and experienced individual to fill the role of Store Manager.

As the Store Manager at Moleskine, you will play a pivotal role in leading and developing your team to drive sales productivity, efficiency, and customer service levels to new heights. Reporting into the Area Manager, you will be responsible for all operational functions of the store, while positively promoting the image of our esteemed brand.

**What will you be doing on a daily basis?**

**Customer Service and Store Performance**
- Lead by example in providing exceptional customer service, driving sales figures, and exploring new business opportunities.
- Effectively manage sales performance and ensure staff productivity aligns with company targets.
- Foster a customer-centric culture among staff, addressing inquiries, and complaints promptly and proactively.
- Manage cash handling, financial transactions, and paperwork accurately and efficiently.

**Visual Merchandising**:

- Oversee the implementation of visual merchandising guidelines, ensuring products are presented to company standards.
- Maintain a high level of store housekeeping and liaise with the visual merchandise manager as needed.

**Staff Training, development and management**:

- Develop and coach staff in company selling techniques, product knowledge, and visual merchandising guidelines.
- Conduct regular training sessions and team meetings to ensure staff are well-equipped and informed.
- Lead the management and sales team, ensuring adherence to company rules and standards.
- Conduct regular staff meetings and performance appraisals, providing coaching and feedback as needed.
- Manage staff discipline and delegate responsibilities efficiently.

**The right skillset for this role includes**:

- Proven experience in retail management, preferably in luxury or lifestyle brands.
- Strong leadership and communication skills.
- Excellent organizational abilities and attention to detail.
- Passion for the Moleskine brand and luxury stationery.

**The benefits for this exciting role include**:

- Competitive salary and bonuses.
- Opportunities for career growth and development.
- Employee discounts on Moleskine products.
- A supportive and collaborative work environment in the heart of Milan.

Application deadline: 23/03/2024
Expected start date: 17/04/2024

**Salary**: £10.50-£14.50 per hour

Expected hours: 37.5 per week

Work Location: In person

Application deadline: 23/03/2024
Expected start date: 17/04/2024



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