Funeral Arranger

**Funeral Arranger - Certified - Full time**

£22,055 per annum plus benefits

37.5 hours per week, Mon - Fri 9am - 5pm

Worcester

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don’t need previous experience as we provide full training and ongoing support so you’ll have all the tools you need for your new role.

You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

**What you’ll do**
- as a certified funeral arranger, you’ll provide expert guidance and advice to help clients plan the perfect service
- assist with family visits and answer any queries they have
- build positive relationships in the local community
- hold the fort at the funeral home (they’ll be times when you’ll be the only one in branch)
- support with manual handling of coffins and the deceased

**This role would suit people who have**
- a passion for delivering great customer service and building relationships
- excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
- high levels of empathy, discretion and care
- retail, admin or hospitality experience

**Why Co-op?**

You’ll get a fantastic benefits package including:

- 20% off Co-op branded products in our food stores all year-round
- 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
- discounts on other Co-op products and services
- 23 days holidays (pro rata, rising with service)
- a pension with up to 10% employer contributions
- access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
- access to virtual GP and free eye tests
- endless career development opportunities including apprenticeships*
- friendly, supportive team and the knowledge that you make a huge difference to your community
- access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

**Building an inclusive work environment**

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.

In this role you’ll work under FCA regulation - we’ll provide you with all the training you need to become a ‘certified colleague’.

To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.