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Call Centre Collections Agent

4 months ago

Glasgow, United Kingdom Kura Full time

**Want to work for an accredited Real Living Wage employer earning a base salary of £22,672 per year?**

**Collection Advisor
- Utilities**

**Location: Glasgow - Role is office based**

**Hours: Monday to Friday 8am-6pm**

**40 Hours per week.**

**Salary: £10.90 per hour, increasing in April 2024 to £12 in line with the Real Living Wage.**

**12 months call centre experience essential for this role.**

**Who we are**

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.Curiosity: We ask questions.Learning We seek feedback.Courage: We call it out in the moment.Accountability: We know it's always down to us.

**Role Details**

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.

In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.

You will be responsible for
- Handling high volumes of inbound and outbound customer calls.
- Driving collections performance through negotiation whilst adhering to the credit management ‘Customer First’ standards and principles.
- Delivering department and personal targets including call productivity, call quality, Direct Debit conversions, card payments and commitments to pay.
- Debit conversions, card payments and commitments to pay.

You will receive several weeks of full paid training on our systems, products, and call handling.

**Benefits**
- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme.
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more.

**Requirements**:
Experience of working in a high volume customer contact environment
- Min of 12 months experience of working in a high volume customer contact environment.
- Collections or energy experience preferable.
- Experience of working in a target driven environment.
- Ability to adapt and learn.
- Excellent negotiation and communication skills.
- Computer literacy.

**Next steps**

**Salary**: £24,960.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 01/04/2024