Client Lead

7 days ago

Norfolk, United Kingdom JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We are looking for Client Lead, within our Client Financial Solutions (CFS) team supporting our Managed Services division.

What this job involves
To work with the CFS leadership to develop the operating model in CFS to ensure alignment to our clients’ requirements and optimal efficiency for JLL

To ensure that accounts deliverables for agreed clients are consistent with those documented in our contracts (PMAs) and measured in accordance with agreed SLAs/KPIs

To drive the creation of an industry leading PAM Client Accounting Function that is considered a ‘Centre of Excellence’ both internally and externally, and to act as the escalation point for issue resolution

To work with the CFS Leadership to optimise profitability through ensuring adherence to agreed deliverables and closely controlling costs including those relating to errors

To ensure that statutory and legislative requirements, including the Inland Revenue, the Royal Institution of Chartered Surveyors and the HM Customs & Excise, are satisfied for the Company and its clients

To work with the CFS Leadership in pricing, developing and pitching for new business

Develop strong relationships with PAM’s top tier clients, working closely with their senior accounting contacts to understand their current/future needs and to act as an early escalation point

Acquire an understanding of our contractual scope of work by documenting service deliverables extracted from our Property Management Agreements, Service Level Agreements, scorecards and Duties of Care. Regularly complete a review of actual services provided, reporting back findings in relation to gaps and scope creep to the Contract Lead and Client Financial Solutions Directors

Act on client feedback received during face to face meetings, reporting in scorecards results and the client feedback register, by communicating with Directors responsible for the instruction, in addition to setting up and facilitating workshops to agree Service Improvement Plans (SIP)

Promote Client Financial Solutions both internally and externally, including, but not limited to, developing and communicating team capability statements

Support the Client Accounts Manager with management of the client accounts team

To contribute to pitch documents and represent Client Financial Solutions as and when required

Working with contract leads, carry out regular client profitability reviews and report findings. Review and improve the Client Financial Solutions business pricing model

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