Business Analyst

2 days ago


Leicester, United Kingdom Sytner Group Full time

Our busy and diverse IT department is looking for a Business Analyst who will be responsible for Aftersales Business System processes.
We're looking for a motivated and ambitious individual, who understands how outstanding technology solutions can make to our organisation in improving the customer journey.
The role will be closely aligned to a software delivery team and will liaise with business leaders to ensure requirements are gathered and help report back the progress of these appropriately.
Responsibilities of the role
- Experience in analysing complex cross-functional business requirements, reviewing and improving business processes
- Ability to identify, manage, and resolve conflict while building successful business relationships across a range of stakeholder groups
- Perform use-case analysis to model the interactions between systems and users
- Identify how business requirements may be supported by business systems
- Document requirements as user stories with user acceptance criteria within Azure DevOps
- Deliver on commitments, and work collaboratively within the development team
- Ability to identify business risks and provide solutions to mitigate them
- Ability to communicate coherently to non-technically minded business stakeholders
- Work with software delivery teams, using Agile framework, to progress solution delivery
- Requirements of the role
- 2-3 years of BA or customer/process journey experience
- Practical understanding of agile / SCRUM methodologies
- Experience in performing requirements elicitation
- Good communication skills both written and verbal
- Ability to work autonomously, and deliver on commitments in a timely fashion
- Excellent organisational, interpersonal, and communication skills
- Ability to confidently meet stakeholders, build rapport and manage expectations

**Why Sytner?**

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:
Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts
At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achievetheir full potential.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.


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