Trade Counter Assistant

6 months ago

Rochester, United Kingdom Jewson Full time

Are you based in the **Rochester** area? Do you have a passion for working with people?

At JPS we create bespoke solutions tailored for our customers so this is unique chance to expand on your people management and customer service abilities. We are on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 31 days of holiday (inclusive of bank holidays).
- **Hours - 7.30 - 5.00 Monday to Friday
- no weekends or bank holidays**_

Key Responsibilities:

- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
- Drive delivery van as required

What's in it for you?
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognized and valued
- Opportunities to grow your skills and career within our organization
- Flexible working arrangements to help you balance work and life

Required Skills and Experience:

- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude
- Valid UK driving licence required

About us: At **JPS**, we're proud to be part of the **STARK** Group and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Rochester: reliably commute or plan to relocate before starting work (required)

Application question(s):
Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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