Supervisor Shared Services Centre

2 months ago

Uxbridge, United Kingdom Hasbro Full time

Hasbro European Services provides various services to Hasbro business units in Europe and the Middle East and Africa.

Main Duties and Responsibilities:
The Dispute / Claims supervisor is to support the dispute and claims team and has responsibility for ensuring that customer issues are resolved quickly to ensure that cash flow is not impacted. Be a point of contact for internal and external customers as well as the claims team. Drive Communication between Third party suppliers, commercial and other teams across the business, and with customers directly. Where Credit Notes are required the incumbent of this post will ensure that they are raised, and all supporting paperwork filed appropriately with appropriate approvals. In conjunction with Reporting Analyst reporting to the business and senior management must be prepared and sent to the business units end of each month. KPI and SLS’s are to be monitored Weekly. All risks on accounts must be monitored. A high priority is given to the creation of effective working relationships between the post holder and other contacts within the Business as appropriate.

The post holder will demonstrate professionalism, technical competence, good interpersonal and networking skills, and the ability to work independently as well as within a team. The post holder will always operate within established Hasbro Company regulations and procedures. S/he will need understanding of and be committed to the success of a large, complex global organisation processes.

The principal duties and responsibilities of the post holder will include the following areas:
1. Key Activities
- Key Contact and Liaison with Credit, AR, Sales, and Third-party suppliers to resolve disputes and help maintain cash flow ensuring that all necessary information is available to relevant staff to enable quick decisions.
- This role will also provide management support as required to the Order Entry and Claims manager and work alongside the reporting analyst to provide accurate data to the business
- Work with SSC managers and Business leads to meet agreed SLA and KPI’S
- Coordination of all information in relation to types of claims inclusive of markdown, rebates, returns and all other disputes raised internally and externally.
- Accurate information must be maintained, manual (where necessary) and electronic records, databases, computerised information systems and generated reports as required.
- Make informed decisions on how best to handle issues that may arise and record all information relative to an account within the SAP system.
- Create a combination of standard and more complex documents or materials for others, using computer packages/software/ equipment based on a general brief.
- Carry out routine analysis of information, data and/or calculations, identifying issues which require addressing, and presenting results accurately and appropriately.
- Contribute to short-term projects within own area/section or contribute as part of larger Service-wide project teams, to support the achievements of project objectives.
- Communicate and manage third party suppliers as required.
- Ensure that Hasbro commercial policy and procedures are followed, and that all necessary approval are obtained before Credits / debits are issued to the customer

Other

Flexible approach to work

Demonstrable commitment to equality of opportunity at work

Demonstrable commitment to a healthy and safe working environment

Willing and able to visit other markets occasionally

Ability to negotiate as necessary

Languages

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