Brokerage Officer

About the role
**Overall Purpose of the Job**

To broker care packages for social care services for both Residential and Community based Care in accordance with the Care Act 2014 and Council policy. To act as the key contact for care providers and to manage those relationships accordingly to maximise provider engagement and care package agreements.

To provide an effective, customer focused support service to internal and external customers and act as a point of contact for colleagues and service users for queries.

To ensure an integrated approach to brokerage services through assisting with the implementation of new technologies, methodologies and processes that meet the needs of service users, partners and colleagues.

What will you be doing?
Main Accountabilities

1. Responsible for the prompt and accurate brokering of care packages,
ensuring financial regulations and statutory obligations are met through
internal governance.

2. To broker cost effective care packages through innovate and adaptable
processes, putting the service users outcomes at the heart of the service
that is delivered.

3. Investigate, respond to and resolve service requests and queries ensuring
operational service priorities are met through ownership, adhering to
agreed service standards, legislation and guidance and according to
operational procedures. Escalate any complaints and potential
safeguarding issues in accordance with the relevant procedures.

4. Take responsibility and ownership on areas of the service where
improvements could be made. Recognising and adapting to the changing
needs of the service by making recommendations and implementing
agreed changes to improve efficiency and the service provided.

5. Support system implementations including conducting system testing and
delivering training to staff on new system processes.

6. Work as part a team supporting your colleagues. Provide training to new
Brokerage Officers as and when required to ensure high levels of
standards are met.

7. Work collaboratively on projects that support developments and
improvements for the Brokerage service in a professional and positive
way.

8. Manage own workload, processing high quality information/data accurately
and in a timely manner, ensuring that case notes are made and recorded
to a high standard.

9. Embed customer service excellence within the team through contributing
to the design of customer focussed processes, active participation in oneto
- one meetings / the PADP process and own behaviours.

About you
**Person Specification**

**Qualifications, knowledge, skills and experience**
Minimum level of qualifications required for this job;

**Qualification Required**

**Subject**

**Essential/ Desirable**

Educated to GCSE level, NVQ Level 4 or experience gained in a similar or related working environment.

Business & Administration or Finance.

Essential

Minimum levels of knowledge, skills and experience required for this job

**Knowledge Required**

**Essential/Desirable**

Knowledge of the Care Act 2014 relating to commissioning activities.

Essential

Essential

Knowledge of care markets and how they operate, ideally for social care services.

Essential

Knowledge of social care processes, including strengths based working.

Essential

**Skills Required**:
**Essential/Desirable**

High level of numeracy and literacy. Ability to write clear and concise reports.

Essential

Ability to work with internal and external stakeholders, in particular vulnerable adults and care providers.

Essential

Ability to influence and negotiate with care providers around care need and cost of care in order to deliver the best outcomes.

Essential

Ability to understand and interpret national legislation, policies and guidance and to ensure processes remain compliant with national requirements.

Essential

Ability to process data and financial information related to the Brokerage Service to support the production of management reports.

Essential

**Experience Required**

**Essential/Desirable**

Experience of working independently scheduling and prioritising own work to meet service requirements.

Essential

Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills.

Essential

Experience of working in a customer focused role in a fast paced environment.

Essential

**Safeguarding**

**Essential/Desirable**

Essential

Ability to work in a way that promotes the safety and well
- being of children and young people/vulnerable adults.

Essential

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and wher