Member Host

3 months ago


Dornoch, United Kingdom Carnegie Club Full time

**Posted**:

- February 26, 2024**Closing Date For Applications**:

- March 11, 2024**£30,000 - £33,000 plus gratuities + service charge (see below for details)**:
**12-month fixed term contract**:
About Membership & Strategy at The Carnegie Club
- The Membership and Strategy department focuses on providing exceptional service in planning and scheduling all aspects of our members visit to the Club to make it a truly exceptional stay.
- We ask our team to share our values of Our People, Seamlessly Connected, Go Beyond, Make their Day, Personalised Magical Moments and Our Estate to support our Grand Plan to deliver Heaven on Earth.

About the role
- This is a rare opportunity to join us in the role of Member Host, helping to set the tone, cultivate the ambience and creating the experiences that make The Carnegie Club so special for our members and guests.
- From greeting our members on arrival to waving goodbye as they leave, as Member Host you will be a key part of their Skibo journey.
- Every day is different: you might be in the Great Hall mingling after breakfast, joining guests on of our scheduled estate walks, chatting at the Clubhouse over lunch service, introducing guests to our new activities’ hub The Treehouse at Overskibo, hosting cocktails and dinner in the castle, and everything else in between.
- Throughout it all, you utilise your exceptional interpersonal and hospitality skills to ensure each and every our guest has the best possible experience appropriate to their preferences.
- This means working closely with colleagues and departments across the Club to ensure that service is seamlessly connected and create the magical moments that make each visit to Skibo unique.

Who we are looking for
- Your passion for life is infectious and you’re a real people person: vibrant, engaging, and warm.
- You’re confident with excellent communication skills, both verbal and written.
- You’re authentic and intuitive, able to understand and anticipate the needs of those around you.
- You have an impressive attention to detail, able to spot what’s right and what’s not at a glance.
- You’re familiar with the luxury sector, and have experience in a guest/client facing role or similar.

What we can offer you
- On-site accommodation will be available to the successful applicant
- Share of gratuities and service charge _see next section for details_
- 33 days annual leave pro rata
- Meals on shift are provided free of charge
- Uniform provided
- Access to staff benefit scheme
- For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service. Details can be found** **here**.
- Complimentary use of staff gym and fitness classes
- Discounted estate activities including quad biking and horse riding
- Discount in the club shop
- 'Refer a friend' bonus scheme
- Staff events

**"Our Member Hosts are an integral part of The Carnegie Club experience, and we're looking for someone with drive, energy and enthusiasm to join us in creating 'Heaven on Earth' at Skibo."**

**_ Xavier Schwanen, Head of Membership & Strategy_**

About Gratuities and Service Charge
- Gratuities (tips) and service charge (an additional charge added to room rates and other services at the Club that is passed directly to staff) are paid to all employees on a pro-rata basis regardless of their role.
- It is estimated that in 2024, full-time staff can expect to receive around £4,000 in addition to their annual salary.

You can contact us directly via **Facebook Messenger**.

**Closing Date For Applications: March 11, 2024**

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.