Host - The Cocktail Club

7 months ago

Birmingham, United Kingdom Nightcap Full time

**Host - The Cocktail Club
**About us**:
Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun

We are **The Cocktail Club **, where the party's OFF THE HOOK and the bartenders are straight up LEGENDS. Leave your inhibitions at the door and get ready for mind-blowing cocktails, epic vibes, and permission to let loose. EVERYONE. WELCOME. ALWAYS

**What's in it for you?**
- Your dedication to the customer experience will be rewarded with a generous service charge.
- An amazing 50% discount on food and drink across all our awesome venues.
- Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
- The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
- Third-party training sessions that come with globally accepted certificates.
- Incredible career progression opportunities. We're invested in your success during your time with us And don't forget our annual Nightfest staff party, where over we all come together to celebrate. It's an event you won't want to miss

**What We Need**:
As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.

**_This is a PART TIME vacancy, with shifts based over 3 days, and a wage starting at £10.42 per hour
- **

**Responsibilities**:

- Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is
- Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
- Answer phone calls, take reservations, and provide information to guests over the phone.
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
- Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms. Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

**Skills and Experience**:

- Strong communication skills to interact with guests in a polite and engaging manner.
- Excellent organizational abilities to manage reservations and seating arrangements efficiently.
- Ability to work well under pressure and handle a high volume of guests during busy times.
- Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests. Problem-solving skills to handle guest inquiries and address any issues that may arise.

If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at The Cocktail Club

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