Customer Support

3 days ago


Herefordshire, United Kingdom CPS Group Full time

// Customer Support // £26K // Hereford // Onsite //
What's In It for you
Competitive salary, shift allowance, bonus scheme and pension
A great Company culture
Your birthday off
Generous staff discount
Healthcare cash plan
And tons more
Your day-to-day duties and responsibilities will include:
Providing, on a shift rota basis, ensuring that you provide excellent customer service in an efficient, on-time, and accurate manner.
Liaising with users to resolve problems and queries, escalating as appropriate.
Liaising with 3rd parties, as and when required, to resolve problems and queries.
Analysing support requests and participating in the continuous improvement of processes and procedures.
Contributing to the continuous maintenance of relevant team documentation, work instructions, FAQ's and support guides, creating documentation were required for effective knowledge sharing across the team.
Working closely with users to identify support or change requirements, and where appropriate, recommend possible solutions.
Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately.
Hours of work:
4 days on, 4 days off shift pattern
40.25 hours per week, in 4-week blocks to provide a 24/7 helpdesk support
Day shift: 10.00am - 10.00pm working 4 days on, 4 days off.
Night shift: 10.00pm - 10.00am working 4 days on, 4 days off.
// Customer Support // £26K // Hereford // Onsite //



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