Helpdesk Administrator

We are recruiting on behalf of our client who is looking to recruit a Helpdesk Administrator in the Motherwell area.

Duties of the role include:

- Producing quotes from recommendations made by Supply Chain/Engineers to forward clients on for authorizations
- Generating weekly reports for the manager
- Allocating order numbers to directly employed staff/supply chain
- Chasing subcontractor reports
- Raising orders through the in-house accounting package
- Tracking compliance with attendance SLA’s, intervening to drive supplier/own staff performance, communicating with customers and escalating performance issues where necessary
- Liaising with Facilities Assistants, Mobile Engineers, and Supply Chain with regards to job progress
- Providing good customer service to both internal/external customers
- Assisting managers with all aspects of contract management/supplier management/supplier procurement
- Auditing facilities engineer’s timesheets for accuracy, cross-checking against vehicle trackers, ensuring correct job numbers are entered correctly.
- Any other relevant duties as required

This role is a temporary position contracted until November 2023, working five days a week 7.5hrs a day, paying £12.05ph.

**Job Types**: Full-time, Temporary contract
Contract length: 7 months

**Salary**: £12.05 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Motherwell, North Lanarkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- CAFM: 1 year (preferred)

Work Location: In person

Reference ID: 393793