Medical Receptionist

3 weeks ago


Bury St Edmunds, United Kingdom Mount Farm Surgery Full time

Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team-member to join our Reception team.

The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining a team of 8 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.

The role is for 16.75 hours per week.
Thursday: 7:45am-1:00pm
Friday: 7:45am-1:00pm
+ 6.25 flexible hours per week to be worked in Reception (these hours will be confirmed at least 1 week in advance).

**Plus the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.**
- **Please be aware that there is no flexibility regarding the shift patterns above.**_

In return for your hard work, Mount Farm is delighted to offer:

- Generous annual leave entitlement
- Membership of the NHS contributory pension scheme
- Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
- A fully equipped kitchen and staff room

**Face-to-face interviews will take place on Thursday 14th December.**

The successful applicant will be expected to pass a standard DBS check.

Then select 'employee privacy notice'.
- Adhere to the practice charter at all times to ensure the highest possible levels of patient service
- Deal with patients both at the desk, and on the telephone, in a professional and courteous manner
- Action all tasks in a timely manner
- Adhere at all times to agreed workflow and security procedures, including patient confidentiality
- Undergo any necessary training required
- Ensure the reception and waiting areas are kept tidy at all times
- Answer telephone calls as quickly as possible to minimise queue times
- Acknowledge waiting patients when dealing with other patients on the telephone
- Assist colleagues in the Prescriptions Dept. if needed
- From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences
- Any other duties you may reasonably be required to undertake at the discretion of your line manager

**Person Specification**
- **Academic/Vocational qualifications**_

**Essential**

Good standard of general education

**Desirable**

Customer service training

Medical terminology training

Telephone technique training
- **Experience**_

**Essential**

Experience of providing a high standard of service

Experience of working in a pressurised environment

Experience of dealing with members of the public

**Desirable**

Experience of working in a GP surgery

Experience of handling sensitive information

Familiar with SystmOne
- **Knowledge/Skills**_

**Essential**

Computer-literate

Excellent communication skills (written and oral)

Clear and polite telephone manner

Tact and diplomacy

Empathy with patients

Ability to be professionally-assertive when required
- **Qualities/Attributes**_

**Essential**

Good team worker

Pro-active

Cheerful

Projects a positive professional image

Can cope with change

Self-motivated

A positive approach to learning

Excellent time-management

Ability to prioritise

Remains calm under pressure

**Other**

Flexibility re: hours

Flexibility re: duties

**Job Types**: Part-time, Permanent
Part-time hours: 16.75 per week

**Salary**: £11.14 per hour

**Benefits**:

- Company events
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- How many years of Reception experience do you have?
- Are you available for a face to face interview on Thursday 14th December? If so what times are you available?

Work Location: In person

Application deadline: 07/12/2023



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