Apprentice Business Administrator/ Medical
6 months ago
Consett Medical Centre is a large GP Practice with over 17,000 patients. The role of our reception/administration team primary is to answer the telephones, receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
**Working week**
Monday - Friday 8:30am to 5:30pm, line close from 12pm to 1pm
**What will the apprentice be doing?**
- Answering of telephones
- Receiving patients in reception area
- Making appointments with and directing patients to, the most appropriate healthcare professional
- Filing and retrieval of medical records (electronic and manual)
- Receiving in-coming telephone calls, including emergency requests demanding decision
- Message handling
- Processing of repeat prescription requests and maintenance of clerical aspects of repeat prescribing service
- Manage ambulance booking requests
- Record statistical information for audit
- Operation of clinical computer system
- Scan/file documentation into electronic medical records
- Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
- Effectively manage own time, workload and resources
- Work effectively with individuals in other agencies to meet patients' needs
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
**Training and qualification levels**
- Business Administrator Level 3 Standard
- End-Point Assessment (EPA)
- Online portfolio
**Future prospects**
- Progression following completion of the apprenticeship into full-time post.
**Job Type**: Apprenticeship
**Salary**: £6.50-£7.50 per hour
Schedule:
- Monday to Friday
Work Location: In person
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