Charity Retail Assistant

3 weeks ago


Bournemouth, United Kingdom The Trussell Trust Full time

**Trussell Trust Role Profile**:
Directorate:Charity Retail

Responsible to: Shop Manager

Responsible for: No direct reports

**Salary**: £10.90 per hour plus a comprehensive benefits package.

Hours Part time hours (30 hours per week).

Must be flexible and available Mon Sat, incl. some evenings and weekends.

Based: Mostly in Winton and Ferndown but covering other south Dorset shops as required

**Role outline**

This role will help to ensure the Trussell Trust charity shops are run in an effective and efficient way. You will provide day to day support to aid the maximisation of sales. You will help to provide the volunteer team with a stimulating and supportive environment and give the highest standards of customer service.

**Responsibilities**

Maximise sales in relation to targets set by the Trussell Trust shop managers and the Retail Director.

Assist the Trussell Trust Shop Managers to supervise volunteers (including under 18s and adults with care and support needs), purchases and Gift-Aid procedures, ensuring the shops are run to a high standard in accordance with the Trussell Trust Charity Retail operations manual.

During times of cover to be responsible for all aspects of the shop including the cash register and its contents; health, safety, and security of staff and customers ensuring money is secured and/or banked at the end of day.

Help to coordinate the sorting, stocking, cleaning and volunteers in the Shop Manager's absence.

Ensure the PAT testing of all electrical goods to enable products to be sold within the retail sites.

Properly adhere to the Trussell Trust Shop protocols procedures & confidentiality.

Key holder responsible for opening and closing of the shop following the shop security guidelines.

Liaise with customers and supporters to promote the work of The Trussell Trust.

Bring to the attention of the Trussell Trust Shop Managers any concerns about the shops, particularly security and volunteer issues.

Any other reasonable duties as specified by your line manager to support the work of the Trust.

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