Driver Representative

At THE OUT we deliver all our rental cars to customers in London and occasionally across the UK. But we don’t just leave the keys and disappear. Our drivers are also there to help customers understand how to use the cars. From pairing their phones with the onboard Bluetooth to understanding the best way to charge them. We’ll get you ready for a road trip before walking away.

A mix of driving + customer service + brand representative.

The Driver Rep is a super important role. In fact, it’s the only time our customers ever meet people from THE OUT. It is the part of the service customers rate the most.

This is a Freelance, Self-employed Zero Hour Contract role. **You decide when you want to work and how many deliveries you want do**. Jobs are released daily through our Driver app.

Deliveries take place during our operating hours:

- Monday to Friday
- Weekends
- **Busiest period Friday - Saturday - Sunday
- Monday**

The key responsibilities are:

- Delivery and collection of luxury cars across London and surrounding areas
- Checking cars are in immaculate condition pre
- and post-rental.
- Provide excellent customer service with outstanding professionalism.
- Maintain record logs to ensure a smooth running of operations.
- Comfortable using apps on mobile devices.
- Loves to engage with customers and delivers outstanding levels of service.
- Takes ownership of customer needs and complaints
- Is passionate and knowledgeable about the cars.
- Can drive safely in dense urban areas and has experience driving large vehicles.
- Has good communication and time management skills
- Maintains a professional appearance
- Is flexible to work on weekends

Skills & Qualifications:

- Ownership of a full clean GB or EU driving licence held for a minimum of 5 years
- Previous customer service experience for a Luxury brand is desirable
- Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)

As this role involves more than ‘just’ driving nice cars, we are looking for people with positive, customer-friendly attitudes. Individuals who go above and beyond what they’re asked. We are especially looking for people from luxury hospitality and customer service roles.

**Job Types**: Freelance, Zero hours contract

Pay: £12.00-£25.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Clear Basic DBS Check

**Experience**:

- Driving: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: Hybrid remote in Shepherds Bush