Customer Service Representative

**Customer Service Advisor, Permanent, Tonyrefail**

**The Role**:

- Managing your designated key customer accounts
- Speaking to your customers regarding their orders, ensuring the information relating to the order is accurate and that the customer has been quoted correctly
- Updating the quotation system with information, such as volume, quantities and technical specifications
- Matching invoices with delivery notes
- Collaborating with the wider team regarding stock updates and deliveries
- Ensuring all customer information, is entered accurately on the CRM system

**The Person**:

- Strong customer service skills: Ability to handle enquiries, resolve issues, and provide exceptional service to customers
- Proficiency in order management: Experience in processing orders accurately and efficiently, ensuring timely delivery and customer satisfaction
- Problem-solving skills: Capacity to troubleshoot issues, address customer concerns, and find solutions to meet customer needs
- Communication skills: Effective verbal and written communication to interact with customers, colleagues, and suppliers
- Team player: Willingness to collaborate with team members, support colleagues, and contribute to a positive work environment
- Numeracy: Having a strong grasp of numbers would be helpful for accurately calculating costs for clients (although full training is provided).

**Additional Information**
- This is a full time office based role
- Hours of work are between 8.30am and 5pm (8.30am to 4.30pm or 9am to 5pm)
- Early Friday finish (on rota), if working compressed hours
- No weekend working
- Salary up to £29,000 depending on experience
- Flexible holidays
- Increasing holiday entitlement
- Additional days holiday for your birthday
- Life insurance, company pension scheme
- Discount shopping via Perks at Work
- Casual dress on a Friday

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Tonyrefail: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)
- Account management: 1 year (preferred)
- administration: 1 year (preferred)
- Order management system: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Tonyrefail (preferred)

Work Location: In person