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Head Housekeeper

4 weeks ago

Slough, United Kingdom Holiday Inn Express London - Heathrow T 5 Full time

**Job Ref**:CRI2610

**Branch**:Holiday Inn Express London - Heathrow T 5

**Location**:Holiday Inn Express London - Heathrow T 5, Slough

**Salary/Benefits**:£32,000 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:28/05/2024

**Closing date**:11/07/2024

We have an exciting opportunity for an ambitious and driven Head Housekeeper to join our team.

**The Role**

You will be responsible for ensuring the day-to-day running of the Housekeeping Operations, you will ensure the department delivers excellent customer service and achieves high levels of our brand standards and targets.

Key responsibilities include: achieving high cleanliness standards across all areas of the hotel, ensuring guests rooms are ready within the agreed timeframes, addressing guests requests promptly, reporting any deficiencies via Opera, managing the Housekeeping team, ensuring company policies and legal requirements are met (eg Health and Safety), and ensuring sound budget management in terms of payroll, stock control and other costs.

**The Person**

You'll have a minimum of three years' experience in a similar role with at least one year in a management role. You'll have experience of delivering outstanding customer service, possess IT skills, excellent interpersonal and communication skills, and will be able to inspire and motivate the housekeeping team to provide memorable experiences to our guests and customers.

**In return we'll offer**

We'll reward all your hard work with a great salary and benefits - including great room discounts and excellent training opportunities.

Join us and you'll become part of our Crimson family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome difference perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as looking for ways to improve. In addition, we offer:

- Refer a Friend incentives to influence your earning potential
- Life Assurance
- Access to a company perks platform
- Additional annual leave day for your birthday
- A range of continuous development training programmes
- Complimentary refreshments and freshly cooked meals whilst on duty
- Free parking on site
- We celebrate reward, recognition and sucess through the year
- Opportunity to make a longlife friendship and be part of a team that celebrates Diversity Inclusion

Eligibility:
Holiday Inn Express London — Heathrow T5 is ideally located close to the M4, M25 and M40 - providing easy access from all directions. This Heathrow Terminal 5 hotel is well-positioned for touring Windsor Castle, Henley, Legoland and Thorpe Park. Twickenham Rugby Stadium, Wembley Stadium and Wembley Arena are also within easy reach. Additionally, the hotel is a short drive from Brunel University making it a convenient choice for visiting family or attending university open days. The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar. We are an ideal business and event venue and offer versatile function rooms which are ideal for any setting.

The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar. We are an ideal business and event venue and offer versatile function rooms which are ideal for any setting.

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