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Customer Service Co-ordinator

4 months ago

Gateshead, United Kingdom Jackson Hogg Full time

**Jackson Hogg is delighted to work with a well established company in their search for a Customer Service Coordinator.**

**Job Title**: Customer Services Co-Ordinator

**Reports to**: Site Operations Manager

**Purpose of Job**: To process and expedite customer orders, whilst providing a high level of customer service both to internal and external customers.

**Key Responsibilities**

Tasks include, but are not limited to, the following:

- Accurate sales order entry function including order acknowledgements, liaising with customers regarding the status of their orders, etc
- Providing support to other team members with the above processes as required
- Provide commercial assistance to customers
- Provide an interface between the customer and key internal departments
- Handling delivery enquiries
- Resolution of customer complaints / returns / credit notes on CRM
- Expediting new and existing orders within the Operations Department and communicating this with both customers and the Sales team
- Processing credit card payments via telephone
- Maintenance of CRM and ERP system
- Preparing documentation required for exporting
- Assisting Sales team with enquiries
- Managing Branch orders; including weekly meetings and running MRP for out of state Branch
- Reviewing product shortages and using Power BI to evaluate sales orders affected and allocating stock accordingly
- Answering Reception calls.

**Hours of work**:
36 Hours - Monday - Friday

**Support Tasks**
- To undertake all reasonable training activity designed to support you in your role
- To undertake any such other reasonable duties as may from time to time be required by your immediate Manager.

**Skills**
- Microsoft Office skills (Excel, Outlook essential)
- Power BI (desirable)
- Experience of a manufacturing environment
- Knowledge of export compliance
- Knowledge of VAT compliance
- Experience of working in a busy customer focussed organisation
- Customer Service skills
- Microsoft Business Central (desirable).

**Personal Attributes**
- Self-motivated and ambitious, with a desire to make improvements
- Expresses a can-do attitude and is not afraid to take on new tasks or projects
- Real desire for continuous improvement of self and the organisation
- Positive outlook that will influence and contribute to a diverse team
- Exacting quality and H&S standards
- Live and promote our values.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location