Reservations Co-ordinator

Princess Cruises is back sailing the world and with 15 ships sailing to over 360 destinations worldwide, this means that our business is expanding We are recruiting for a Reservations Coordinators, based in the UK to join our Contact Centre Team on a permanentbasis.

In our hybrid working environment, you can expect to balance your time working both remotely and within Carnival House, our Southampton based office.

**The Role**

As a Reservations Coordinator your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
- Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners.
- Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
- Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
- Service Travels Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.

**About You**

Princess Cruises which is part of Carnival Corporation, is always on the lookout for colleagues who can demonstrate our Culture Essentials.

To be considered as a Reservations Coordinator you will also need:

- Previous experience working within both a customer Service & a sales background.
- GCSE/O level English language and Mathematics or equivalent