Technical Consultant

4 weeks ago

Bury St Edmunds, United Kingdom XPERIENCE IT SOLUTIONS LIMITED Full time

**Vacancy**:TechnicalConsultant

**Reference**:TC/PB/BSE/06/2023

**Contract**:Permanent

**Hours of Work**: Full Time (36.25 hours per week)

**Reporting to**:Head of Technical Operations

**Location**:Hybrid Working between home and either our Peterborough or Bury St Edmunds offices

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

**The Role**

As a Technical Consultant for Xperience, you will report to our Head of Technical Solutions and work closely with technical consultants and other colleagues across the organisation. In this role, you will be responsible for designing, implementing and troubleshooting solutions for our customers; with a focus on core Microsoft technologies and ideally networking configuration experience.

You will have a strong background in core Microsoft technologies, including Office 365, Azure, Active Directory and Intune. Experience of complimentary solutions such as products from Sophos, VMware and Dell is highly desirable.

Solutions can be delivered onsite, remote or a combination of both. The work is diverse and challenging; no two days are the same.

**Key Responsibilities**:

- Troubleshoot issues, deploy equipment, and assist other team members with project tasks either remotely or on a customer’s site
- Work with project management to plan and execute project tasks in an efficient manner with clear communication
- Implement Microsoft Cloud based solutions for customers, including Office 365 and Intune/Endpoint Manager
- Migrate/build customer systems in/to Azure; including re-configuring or re-designing elements where required
- Assist engineering with developing methods to deploy devices for customer projects; using automation, documentation and knowledge transfer
- Act as a point of escalation for technical queries from other teams within the business
- Work with network engineering to provide systems level expertise on network related elements of work or issues
- Scope and complete work packages for opportunities
- Maintain technical documentation
- Attend customer meetings as required
- Undertake training and certification in key technical areas

**Essential**:

- Strong and proven technical background; troubleshooting problems and working on solutions to complex problems
- Strong communicator; able to engage with technical and non-technical personnel effectively. Keeping all parties up to date
- Experience of working closely with project management to deliver a technical solution
- Understanding of basic networking technologies; VLANs, switching, routing, DNS and DHCP
- Experience of migrating customers to Office 365, including configuring hybrid connectivity and single sign on
- Ability to troubleshoot Active Directory issues; including replication, time synchronisation and FSMO roles
- Proven ability to work with Esxi and/or Hyper-V for highly available platforms; including iSCSI storage, VLANs and clustering
- In-depth knowledge on customising user environments; Group Policy, file data migrations, OneDrive integration
- Experience of working in an environment that utilises strict change control procedures
- Proven ability to follow a design and perform quality assurance against the design
- Excellent attention to detail and quality
- Full driving licence that allows you to drive in the UK and a willingness to travel to client sites for business use as required for the proper performance of the role
- Ability to live and work in the UK (unfortunately we are unable to sponsor visas)

**Desirable**:

- Microsoft Azure and Office 365 Certified
- Wireless technologies experience - Meraki, Cisco, Aruba/HPe, Ubiquiti
- Experience of networking with public cloud providers, such as Azure
- Sophos XG Firewall experience
- Experience of Microsoft NPS deployments & troubleshooting
- Experience of migrating users between Office 365 tenants

Competencies required for role:
**Teamwork and Collaboration**

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

**Results Focused/Problem Solving**

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. O

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