Sales & Customer Support Trainer

7 days ago

Manchester, United Kingdom Octopus Energy Group Full time

**Help us make a big green dent in the universe. **We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

With the continued growth of our heat pump sales and install support teams, we're looking for a **Sales & Customer Support Trainer**, who will drive how we develop the skills and capability of our people, to help them be their best. You will work directly with the teams who are supporting customers throughout their journey towards awesome low carbon heating for their homes.

We’re looking for someone with a genuine passion for people development through tailored training material, as well as possessing and using elite coaching and feedback mechanisms to help others reach their full potential.

Understanding the importance of providing customers with a truly exceptional experience is key to this role as you will be an advocate for brilliance in everything we do.

**What you'll do**:

- Create meaningful training content to help our sales team identify and win new business with customers
- Possess and display exceptional training delivery and facilitation skills
- Build, iterate and deliver our induction programmes for new starts from day one to handover to frontline
- Identify learning and development needs through careful analysis of team and people performance to shape continuous improvement
- Support a performance culture to help others unleash their full potential through regular training interventions, bespoke sessions and coaching
- Identifying learning styles and utilising that information to shape individual progression
- Ensuring we provide outstanding customer service through setting high, but exciting benchmarks
- Support the team in launching new products, services and ways of working
- Collaborate with other trainers to share best practices and develop consistent approach to drive performance across all teams
- You’ll know what it takes to help people sell and deliver world class customer service - and you can back it up with delivery

**What you'll need**:

- A ruthless focus on performance development and continuous improvement
- The ability to demonstrate top quality communication skills in multiple formats
- A passion for wanting to help others be their best
- A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business
- Able to develop a base technical product knowledge to support how we will help our customers navigate to achieve low carbon energy use in their homes, through our products

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits

**If this sounds like you then we'd love to hear from you.

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