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Revenues Officer

3 months ago

Penrith, United Kingdom Westmorland & Furness Council Full time

Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**:
**Job reference**

REQ00000016939

**Date posted**

19/06/2024

**Application closing date**

07/07/2024

**Location**

PENRITH

**Salary**

Grade 6 £24,294 - £24,702

**Package**

**Contractual hours**

37

**Basis**

Full time

**Attachments**

**Revenues Officer - WMF1203e**:
**Job description**
- Westmorland and Furness Council
- **Salary: £24,294 - £24,702**

**Hours: 37 hours per week**

**Location(s): Penrith with the option of hybrid working**

**Contract: Permanent**

**About this opportunity**
- As a Revenues Officer within the Revenues & Benefits Team, you will undertake a range of duties in relation to maximising collection and establishing liability for council tax and non-domestic rates, including deciding new and amended liabilities, discounts and exemptions, write offs and refunds, including managing domestic and commercial property inspections and reviews, assisting with billing, recovery and enforcement of outstanding debts and recovery processes and contribute to reconciliation of financial controls. You will need to put our customers at the heart of everything that you do, and provide advice and assistance to customers in person, by telephone or other communication channels. You will also be responsible for the investigation and resolution of exceptions identified through the Capita system. You will be required to develop and maintain accurate and up to date records and be fully proficient in the use of Microsoft Office software and Excel and take responsibility for all aspects of administrative support for the service.
- This role provides a real opportunity to play a pivotal role in the Revenues and Benefits Service, with the scope to contribute towards the implementation and delivery of the future transformation of the service.
- **What are we looking for in a Revenues Officer?**
- Experience and knowledge within a Revenues, Benefits of Financial environment
- Well-developed ICT skills
- A proven ability to organise and prioritise workload
- High levels of accuracy
- A proven analytical and innovative approach, with a strong ability to problem solve
- A great communicator and collaborator
- A team player
- Amazing Customer Service skills with the ability to act in a tactful, diplomatic manner and remain calm and professional in all situations.

**What can we offer you**
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
- A 12-month digital trial (from 1 June 2024) of a new scheme that allows free workplace car parking for employees in all Westmorland and Furness Council owned car parks between Monday to Friday.

**DBS**
- This role requires a basic DBS check.
- **Application and Interview information**

**Closing date: 7 July 2024**

**Interview date: 22 July 2024**
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
- **Safer Recruitment**
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
- **Equality, Diversity, and Inclusion**

- As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.