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Client Service Coordinator

4 months ago

Manchester, United Kingdom Neville Johnson Ltd Full time

BHID is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.

We are seeking to recruit a Client Service Coordinator in our Tom Howley department, to support our busy Client Services department in providing a first class service to all clients and support them through their experience. The role provides a communication link between our high end discerning clients, sales, field and operational staff.

**Responsibilities include**:

- Liaising with clients and staff over issues raised pre and post installation;
- Provide prompt, courteous service to all clients;
- Update call logging;
- Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur;
- Assume ownership of all projects and ensure correct processing of orders in accordance with departmental systems;
- Adhere to the departmental procedures as advised.

**Key Requirements**:

- Excellent verbal and written communication skills;
- Confident telephone manner;
- Accuracy and attention to detail;
- Ability to prioritise;
- I.T. literate;
- An organised approach;
- Experience in the furniture industry would be advantageous but not essential

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Manchester, M17 1RW: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: NJ/HO/CSC