Affordable Warmth Officer

3 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Affordable Warmth Officer

**Salary**: £31,800 per annum
North London / Hybrid Working
Our client a large housing association based in North London create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The role
They have a fantastic opportunity for someone to join them in the position of Affordable Warmth Officer. This is a newly appointed position to help their most vulnerable customers with advice and assistant to prevent fuel poverty. Your responsibilities willinclude:

- Providing support and advice to their customers who are facing fuel poverty, ensuring that all relevant benefits are being accessed and utilised.
- Raising awareness across the business through events/forums/community meetings engaging their customers with the use of marketing materials relating to energy efficiency.
- Promoting best practice in energy efficiency to improve EPC ratings.
- Raising areas of concern around living environments where damp/mould and condensation negatively impact the customer's use of their home.
- Identifying their customers homes who have capped gas suppliers require reconnection.
- Linking the outcomes to disrepair cases to improve outcomes for the customer.
- Working directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities.
- Have worked in a similar role with experience of working in partnership with local communities to promote projects and initiatives that will enable customers to tackle fuel poverty.
- Be knowledgeable and confidently be able to provide effective clear information and advice relating to affordable warmth to various stakeholders inclusive of; internal colleagues, our customers and the wider neighbourhood community.
- Enjoy hosting and attending events relating to energy efficiency, fuel poverty and wider financial inclusion work.


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