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Customer Relations Advisor

4 months ago

Glasgow, United Kingdom Sedgwick Resource Solutions Full time

**Location**: Glasgow City Centre
- **Schedule**: Monday - Friday
- **Working Hours** - 35 Hours per week
- **Fixed Term Contract**:

- 12 months

**The role**:
Sedgwick Resource Solutions are looking for a customer relations advisor on a 12 months, fixed term contract to work within our Glasgow office for our client, a leading insurance broker.
This role would suit someone who:

- Enjoys providing excellent customer service by going the extra mile to make each customer and client feel listened too, supported and valued
- A problem solver - identifying the root cause, how to best rectify the situation and what steps need putting in place to avoid a reoccurrence
- Can use their initiative to resolve customer challenges/queries efficiently to achieve the best outcome

Using your empathy and understanding, you will record and manage all complaints from customers and our clients. This will include collating and sharing complaint information with insurance claims handlers, loss adjusters and other relevant parties, and working to agreed timescales to successfully manage client expectations. Once shared with your colleagues, you'll take responsibility to drive a plan of action to ensure each complaint is dealt with to a satisfactory outcome and that the customer is happy with the resolution.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.
**You will have/will be**:

- A sound domestic or commercial property insurance claims background is essential
- Experience in a complaint handling role would be beneficial
- Excellent communication skills, verbal and written
- The ability to defuse difficult situations
- Able to remain calm and professional under pressure
- Able to work on your own initiative and be willing to go that 'extra mile'
- Good IT skills, including MS Word and Excel
- A working knowledge of Regulatory Complaints and Compliance as it applies to the insurance industry

**The Benefits**:

- A great steppingstone into the world of insurance
- Flexibility with your working location
- All training provided and access to E-learning modules
- Visibility of all internal positions
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability._

**Job Types**: Full-time, Contract