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Intercounty Truck & Van Ltd is a successful a Mercedes-Benz Commercial Vehicle franchise with 20 years experience serving Northamptonshire, Cambridgeshire, Buckinghamshire, Bedfordshire and Lincolnshire with dedicated dealerships to support our customer base.
**Key Purpose of the Job**
To interpret job cards and raise accurate invoices for payment from customers, warranty, and retail & maintenance customers (R&M)
Meet business targets and SLAs for WIP, claims, rejections, query resolution
Ensuring all Mercedes-Benz UK and ICTV standards are met
To positively represent the company and the Brand as a whole both internally and externally.
**Key Competencies**
**IT Literate **- Familiar with a range of IT software and willing to embrace new systems
**Eye for Detail** -produce detailed, accurate work, free from errors in a consistent and methodical manner
**Team Player** - Work as part of a team with a shared goal, based on trust and respect
**Problem Solving** - Think logically and collaborate to resolve issues promptly and constructively
**Interpersonal & Communication**:
- Interact with others in a fair, positive and professional manner
**Accountabilities**
Pro-actively manage the work flow using ewip, back office, prioritise own work, from oldest to newest build invoice using kerridge and Xentry workshop and release (automatically) in to eva
Receive all job cards with agreed items and input all claims details checking labour item codes and parts numbers and produce invoice, ensuring that all claims are transmitted
Check any rejected claims and resubmit errors or in conjunction with manager investigate why rejected
Prepare and manage estimates and progressing in a timely manner when required
Problem solving - Agree improvements and implement correction
Ensuring all tasks completed to a high standard
Respond promptly and efficiently to all managerial requests
Complete admin tasks and management reporting to a high standard within agreed timeframes
Set a professional example at all times when dealing with customers and colleagues
**Experience**
Proven track record in warranty /service contract administration
Preferred experience of working in automotive service operation or in a comparable role
Basic knowledge of trucks, specifically Mercedes-Benz Trucks
Understanding of compliance associated with Heavy Goods Vehicles
Location: Wellingborough, Northamptonshire
Hours: Permanent, Full Time, 8.30am-6pm, 30 mins lunch
Pay: £26,000 - £30,000 per annum, plus bonus up to £4k
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
- Overtime
Work Location: In person
Flextime
