**Job Ref**:MAN1376

**Branch**:The Commercial Hotel

**Location**:The Commercial Hotel, Wishaw

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Part Time

**Hours per week**:10

**Posted date**:10/04/2023

**Closing date**:12/05/2023

**Would you like to work for a company who put team above all else and pay the Real Living Wage?**

As a Steward your role will involve:

- Monitoring and managing customers
- Ensuring the safety of customers and our team at all times.
- Dealing with any conflict that may occur, safely and in a professional manner
- A valid SIA badge with no pending misdemeanours is essential. Previous experience essential
- Great communication and friendly and understanding customer service skills
- Be able to work well within a team

Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen

**Do you love working in hospitality, but wish it was even better? Yea, us too**

That’s why we are striving every day to make hospitality better for everyone; our team, customers, communities, charities and partners. But it takes a team to make an impact, and we want the best of the best people to join us on this mission.

We’ve already begun the journey, and have started to make hospitality better for our team by;
- Paying every person the real living wage at a minimum, regardless of age or role.
- Sharing 10% of our net profits with team who have been with us 12+ months, and basing it on average hours, not pay.
- Removing zero-hours contracts (people now only get one if they request it).
- Ensuring there’s a Mental Health First Aider in every venue.
- Facilitating team surveys to get feedback/opinions before we make key decisions.
- Ensuring that our Team Member of the Month is voted for by the team and not managers.
- Giving our team a paid day off to volunteer or fundraise for a charity.

It’s just the beginning But a business is only as strong as its people, so we need more amazing, passionate, determined people to help us create real change in our organisation (and industry). In exchange, we’re committed to giving you the support, knowledge, development and opportunities you need to be give your very best.

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Profit sharing

**For locals and beyond**:
Located in Wishaw, Lanarkshire, The Commercial is a hotel, bar and restaurant.

Our family friendly venue serves food 7 days a week from 12pm. Plus we have daily deals on our menu to make sure eating out is pocket-friendly as well as tasty

With the major sports channels and large screen TVs guests can also enjoy the best of football, boxing and more, live

We have a late-night bar too. Every Friday and Saturday we’ve got DJs providing a soundtrack to the weekend and are open til 1am, with classic drinks, shots and cocktails to enjoy On a Thursday, we also have live acoustic music from 9pm.

For those visiting from further afield, our cosy hotel rooms are the perfect place to stopover, whether you’re visiting for work or pleasure.