Head and Neck Cancer Navigator

3 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

The Head and Neck Clinical Nurse Specialist (CNS) team are looking for an enthusiastic member of staff to work alongside the Head and Neck CNS team.

The Head and Neck Navigator will form an integral part of the head and neck nursing team in providing support for the physical, social and psychological needs of patients and carers diagnosed with Head and Neck Cancer throughout their treatment pathway.

The post holder will have daily direct contact with patients and their families, providing support, advice, signposting and assistance with the Personalised Care and Support Planning agenda. This will include the arranging and triaging of holistic needs assessments as part of their core role.

The role will also involve the undertaking of administrative tasks deemed suitable to the role by the Clinical Nurse Specialists (CNS’s).

Patient Pathway

The role will require highlighting any potential delays in the patient pathway and working to mitigate the impact of these problems to the patients. The post holder will be required to work with the senior staff to support and ensure that the patient and carer experience is central to every stage of their journey.

To support the head and neck CNS’s by responding to the non-complex workload and referring to the CNS’s as appropriate.

Triaging telephone calls and providing basic advice and support.

Liaising and referring to other appropriate healthcare professionals.

Arranging and triaging of the electronic Holistic Needs Assessments (eHNA) during the cancer patient pathway. This will include the navigator assisting the patient with completing their eHNA where appropriate. This will ensure that patients are signposted in a timely manner to appropriate services.

Ensure the appropriate management of patient information and the co-ordination of patient pathways through collaborative working with medical secretaries, MDT coordinators, clinical nurse specialists and other departments as required within the Trust.

To work with the CNS’s to develop and embed the Personalised Care and Support Planning agenda within the head and neck service.

To assist in the development of end-of-treatment summaries alongside the lead CNS to ensure the timely communication of patient information to the primary care setting

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Data Collection and Analysis

Assist in maintaining and developing the head and neck CNS patient database.

Work closely with the MDT coordinator to ensure roles are well-defined and not duplicated.

Quality Issues

Assist in the development of care pathways and implement improvements to the administrative element of the pathway

Ensure that directorate administrative and clerical functions are carried out to the highest quality standards by monitoring and improving services.

Monitor patients’ progress through the cancer pathway. Identify areas where targets are not achieved and undertake process mapping to identify bottlenecks and improve performance.

Professional

To participate and display a willingness to learn develop a relevant technical competency/area of interest and keep up to date with current local and national issues and developments.

To be responsible for own learning in knowledge base relevant to own clinical area including mandatory training.

To participate in regular formal supervision and develop a personal development plan that links into KSF and departmental competency frameworks to promote learning and enhance skills.

To be responsible for managing own daily timetable of delegated tasks including time fo

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