Head of Retail

6 months ago

London, United Kingdom Ghana International Bank Full time

**Department**:Retail and Business Banking

**Accountable to**:Chief Banking Officer

**Direct Reports**:Consumer / SME Relationship Managers

**Main Purpose of Role**
- Manage the Retail/ SME portfolio of the bank across London and overseas clients with a view to ensure customer satisfaction, compliance and revenue growth.
- Implement a Relationship management strategy to ensure adequate coverage of all retail and SME customers of the Bank
- Key role in developing and implementing new products required to make GHIB retail/ SME business competitive
- Lead team to achieve GHIB’s strategic objective of focusing its retail banking on HNWI’s
- Lead to achieve GHIB’s strategic objective of focusing on Trade related business for payments and FX related businesses.

**Key Result Areas**
- Customer satisfaction. Proactively design and manage customer experience with positive outcomes
- Compliance
- Deposit mobilisation
- Streamlining retail portfolio
- New product development
- RM performance and profitability
- Ensure Customer complaints are addressed and within risk appetite of the bank

**Communications**
- Senior Management and colleagues
- New, potential and existing customers

**Key Responsibilities / Accountabilities**
- To be responsible for all retail/ SME accounts of the Bank ensuring that these accounts remain profitable and comply with all annual KYC refresh and championing the revenue generation potential of such accounts
- To grow the retail/ SME business - to deliver growth both in volume and value within the targets set by the Bank
- Build a dynamic and high performing team and implement relationship management strategies to maintain a profitable portfolio
- To be the face of Retail/ SME business for the Bank interfacing with customers seeking banking solutions
- Be the link between the origination and operational departments of the bank for the provision of unparalleled customer services to all customers in portfolio
- Support initiatives to drive deposit mobilisation
- Monitor and analyse the market, brand and competitor performance on our Niche HNWI market
- Capable of delivering training & incentives with priority customers, organising and representing the Bank at events
- Provide monthly commercial updates and detailed opportunity reports to Senior Management on the FI and Trade portfolio.
- Coordinating with the On-boarding/ Compliance Department to ensure that ALM/KYC and due diligence on Retail/ SME clients are in order.
- Identify and recommend appropriate retail banking products for senior management consideration
- Develop and implement client campaigns by researching and working together with marketing team for effective customer communication and uptake.

**Person Specification**

**Skills and Capabilities**
- A proven track record in managing customer relationships
- Relevant regulatory experience within retain / SME financial services
- Good general knowledge of banking operations and banking products / instruments
- Strong interpersonal and communication skills with the ability to negotiate
- Proven track record of building networks and the gravitas and confidence to interact with top end executives of various institutions
- A strong interest in digital and emerging technologies and their role in enhancing customer experience
- Strong problem-solving skills and excellent customer relationship management orientation
- Good credit and risk analytical skills
- Strong Business Development Skills and ability to strategize with the ability to see the bigger picture and incorporate external factors such as the general economic, political and business environment
- Excellent teamwork skills and the ability to work collaboratively. Must be able to communicate with all levels of staff in a culturally diverse working environment.

**Knowledge**
- Extensive knowledge about the retail banking industry in Africa
- Good appreciation of Credit, Financial Crime and related risks as pertaining to HNWIs and Trade Finance
- Enthusiasm and a real desire to work effectively as part of a team

**Requirements**:

- 5-10 years Customer facing Experience
- Experience in retail Banking (at a managerial level)
- Experience in SME banking an added advantage

**Qualifications**
- Educated to degree level or having extensive appropriate experience
- Experience of operating at a middle management or more senior level

**IT Skills**
- Working knowledge of the Core Banking System

  • Head of Retail

    8 months ago

    London, United Kingdom Royal Academy of Arts Full time

    The Royal Academy of Arts is currently looking to recruit a Head of Retail, to provide dynamic, commercial leadership for the RA Shops and ecommerce operations, with overall responsibility for the retail proposition and P&L both onsite and online. As the Head of Retail, you will develop and deepen the existing ecommerce strategy and commercial connection...

  • Head of Finance at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Head of Finance. **About us** Retail Insights is Northern Europe's leading...

  • Head of Partnerships at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? Are you curious or passionate about creating events? If so, you might be our Head of Partnerships. **About us**: Retail Insights is Northern Europe's...

  • Head of Sales at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? Are you curious or passionate about creating events? If so, you might be our Head of Sales. **About us**: Retail Insights is Northern Europe's leading...

  • Head of Marketing at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of marketing. **About us**: Retail Insights is Northern Europe's...

  • Head of Finance at Retail Insights

    2 weeks ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Head of Finance. About us Retail Insights is part of United Media ( which...

  • Head of Finance at Retail Insights

    5 days ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Head of Finance. About us Retail Insights is part of United Media ( which...

  • Head of Recruitment at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Recruitment. **About us**: Retail Insights is Northern Europe's leading...

  • Head of Talent at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Talent. **About us**: Retail Insights is Northern Europe's leading...

  • Head of Conference Operations at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about creating events? If so, you might be our Head of Conference Operations. **About us**: Retail Insights is...

  • Head of Talent Acquisition at Retail Insights

    6 months ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Talent Acquisition. **About us**: Retail Insights is Northern Europe's...

  • Retail Marketing Manager

    3 weeks ago

    London, Greater London, United Kingdom Head Office (Iceking) Full time

    Job Title: Retail Marketing ManagerLocation: Head Office (Iceking)Salary: £45,000 - £55,000 per annumCompany OverviewWe are a leading provider of innovative solutions in the retail and hospitality industries. Our mission is to deliver exceptional customer experiences through our unique approach to marketing.About the RoleWe are seeking an experienced...

  • Head of Retail

    2 weeks ago

    London, United Kingdom COREcruitment Full time

    Head of Retail – National FMCG Business – London – Competitive Package This company is one of the leading FMCG businesses covering both Commercial and Retail functions in the UK. This client boasts a fantastic range of premium outlets across the country offering high-quality products and service, along with exceptional growth plans moving into next...

  • Head of Retail

    1 week ago

    London, United Kingdom COREcruitment Full time

    Head of Retail – National FMCG Business – London – Competitive PackageThis company is one of the leading FMCG businesses covering both Commercial and Retail functions in the UK. This client boasts a fantastic range of premium outlets across the country offering high-quality products and service, along with exceptional growth plans moving into next...

  • Head of Retail

    2 months ago

    London, United Kingdom Corecruitment Full time

    Head of Retail – National FMCG Business    – London – Competitive Package This company is one of the leading FMCG business covering both Commercial and Retail functions in the UK. This client boasts a fantastic range of premium outlets across the country offering high quality products and service, along with exceptional growth plans moving into next...

  • Head of Retail Operations

    3 weeks ago

    London, United Kingdom Company of Cooks Full time

    Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an...

  • Head Of Retail

    1 week ago

    London, United Kingdom Austin Fraser Full time

    Head of Retail | National coverage (Hybrid) | Salary up to £100,000 + Benefits | Fashion RetailerZachary Daniels are delighted to be partnered with a high street fashion brand who has stayed true to their values throughout the years and one of the fastest growing retailers in the UK. This is a national role with stores across the country, the role will...

  • Head of Retail

    1 week ago

    London, United Kingdom CV-Library Full time

    Head of Retail | National coverage (Hybrid) | Salary up to £100,000 + Benefits | Fashion RetailerZachary Daniels are delighted to be partnered with a high street fashion brand who has stayed true to their values throughout the years and one of the fastest growing retailers in the UK. This is a national role with stores across the country, the role will...

  • Head of Retail Operations

    3 weeks ago

    West London, London, United Kingdom Company of Cooks Full time

    Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an...

  • Head of Retail

    5 months ago

    London, United Kingdom Transport For London Full time

    Head of Retail 046247 Organisation -London Transport Museum Job -Head of DepartmentPosition Type-Full Time