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In Store Operations Specialist
4 months ago
The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.
Generalist/Non-Generalist:
Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.
Key responsibilities
- Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks
- Leads delivery teams ensuring product availability is flawless and delivered in a timely manner
- Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent
- Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner
- Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels
- Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard
- Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections
- Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
- Ideally has a minimum of 1 years experience within a customer service focused or store operations environment
Exhibits an authentic desire to exceed the customer’s expectations Proven ability to meet or exceed goals preferred
- Demonstrates a sense of urgency
Has a healthy, competitive spirit, while maintaining a team focus Is resilient and bounces back quickly from setbacks
- Pursues opportunities to take on more responsibility
- Seeks out coaching from leaders and peers to improve productivity; leads own learning
- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Demonstrates excellent store operational skills
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
- Ability to communicate effectively; both verbal and written
- Ability to form an effective and positive working relationships with other team members
- Ability to work in a team environment to achieve goals
- Have a genuine passion for retail
Demonstrate genuine desire to provide excellent customer service Ability to multitask with attention to detail
- Enthusiastic and positive attitude to work
- Strive towards our best place to work ethos
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Experience**:
- Retail sales: 1 year (required)
- customer service: 1 year (required)
Work Location: One location
