Student Services

4 weeks ago

England, United Kingdom CATS Global Schools Full time

Fancy spending a year in the beautiful city of Cambridge, with food and accommodation provided?

We have just the opportunity, as our Student Services Officer. This role combines the duties of a House Parent within our boarding facility, added with managing arrival and departures of our students and generally taking care of any student queries.

We’re a fast-paced, vibrant English Language School, based in the Cambridge. We welcome hundreds of young adults from overseas each year. As Student Services Officer, you will be the first port-of-call for their questions ranging from checking them in/out, accommodation queries, to adjusting to life in Cambridge.

This is a "live-in" position so you have no need to worry about accommodation. You're even welcome to eat for free in our canteen meaning that there is no need to spend your salary on anything but yourself

This is a 1-year contract and will involve working varied weekends and sometimes evenings. You will also be responsible for the emergency on-call phone on a rota basis, supporting new students with their arrivals.

A full job-description is available on our company website.

**Here’s a little of what it takes to be a Student Services Officer**:

- Experience of working with international students or in a residential setting is useful to the role but not essential
- Additional languages are of benefit
- A can-do attitude is essential. You’ll need to think on your feet and enjoy problem solving
- You will need to be a skilled communicator
- Be customer focused, able to support our students with confidence and sensitivity
- You will be comfortable working with databases and MS Office packages
- You have a sense of fun and are not afraid to get stuck in

**Here’s what’s in it for you**:

- Full-board accommodation is provided
- Full time role (37.5 hours per week), offering training and development from within a supportive team
- Paid overtime if worked on-call
- 5 days per week
- Working in a fun, multicultural environment
- Wellbeing packages, Employee discounts, Accommodation and Food included plus more

**Who are we?** For more than 70 years we have been providing high quality English Language and activity courses for young learners. We offer 3 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.

Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers

**OUR COMMITMENT TO INCLUSION AND DIVERSITY**:We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to ensure we offer respect and understanding to all communities

**AND FINALLY**:What are you waiting for? We look forward to hearing from you. Good luck

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: £22,000.00 per year

**Benefits**:

- Canteen
- Discounted or free food
- Health & wellbeing programme
- Relocation assistance

Application question(s):

- Do you have experience of working with international students?
- Are you aware that this is a residential role based in Cambridge, involving working weekends and evenings?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 000862
Expected start date: 01/09/2023

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