Associate Director

3 weeks ago

Birmingham, United Kingdom Lambert Smith Hampton Ltd Full time

**Job Title**: Associate Director

**Department**: Commercial Property Management

**Location**: Birmingham

**Key focus of job**:
To provide effective and efficient property management of investment properties for key national and local clients. Working closely with regional head of department to manage client relationships, support new business initiatives and assist or lead department or national operational matters.

**Main tasks**:

- To manage and lead client reporting in respect of an existing portfolio of both national and local clients across the region.
- Provide support to regional head of property management with line management matters including the development of junior staff
- Support regional head of property management in respect of operational and business development matters
- Participating and contributing to national initiatives and working groups within the property management division
- To resolve day-to-day property management and client reporting matters professionally and efficiently.
- To manage and lead relationships with clients, contractors and tenants on a regular basis and to work closely with Property Management Accounts in ensuring excellent service is provided to all clients.
- Where appropriate consider and provide advice to protect and/or enhance the client's asset value.
- Service charge management including annual budgeting and reconciliations.
- Monitor and manage key lease events, ensuring the accuracy of property management databases.
- To facilitate and manage client meetings as required and ensure client requirements are acted upon and their expectations fulfilled.
- To manage relationships with clients and others in the local and regional property market.
- To continually strive to improve working practices and client service delivery for the whole team.
- To represent LSH and the full range of property related services available to clients.

**Main capabilities**:
Technical Skills
- MRICS Qualified (preferable although not essential)
- Previous experience of working to at least to senior surveyor level
- Practical understanding of commercial property management.
- Proven track record of managing service charges for multi-let properties.
- Computer Literacy, specifically in Microsoft Office and Property Management databases.
- Full UK Driving Licence

Customer Focus
- Demonstrates a clear understanding of client requirements
- Enjoys the clear confidence and respect of clients
- Collects, reviews and acts upon client feedback
- Researches into current and future client requirements
- Demonstrates an awareness of market trends

Communication Skills
- Capable presenter, both of technical and business matters
- Good communicator internally and externally with client and tenants alike

Personal Qualities
- Presents a professional image when dealing with clients and demonstrates self confidence
- Demonstrates ambition and commitment to self development
- Highly organised
- Manages own time and exercises good commercial judgement to maximise fee earning potential
- Team Player
- Demonstrates business acumen

Organisational Focus
- Seeks to improve personal and team service delivery
- Seeks to improve effectiveness and efficiency of the team

Analytical Reasoning
- Demonstrates good attention to detail by regularly producing carefully prepared, accurate work
- Uses thorough and effective data gathering techniques in all aspects of the work

Interpersonal Skills
- Understands and listens to others’ requirements
- Demonstrates co-operation and willingness to work with others

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