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Control Centre Operators
4 months ago
**Job Overview**:
Swale Borough Council’s Control Centre operates 24/7 365 days a year working 12-hour rotational shift patterns, monitoring our in-house Public Space CCTV, Partnership & Commercial Contracts.
The main role as a Control Centre Operator is too pro-actively monitor observe and record incidents and provide information to the Police and relevant authority members as required.
Overseeing the CCTV system in line with Home Office Guidelines, Swale Borough Councils Code of Practice and Operational Procedures Manual.
**Responsibilities**:
- To pro-actively monitor and operate cameras and associated equipment in accordance with the Code of Practice and operating instructions.
- Observe incidents and provide information and assistance to the Police and members of the Swale Link Business Crime Reduction Partnership.
- Maintain detailed surveillance logs, associated systems logs and documentation in accordance with specified procedures.
- Record and report camera and associated equipment faults to the Control Centre Supervisor or Control Centre Manager.
- Production of evidentially compliant copies of CCTV footage for required organisations.
- Maintain the security of the CCTV Control Centre, only permitting access to those authorised and maintaining access logs.
- Liaison with the Control Centre Supervisor to ensure necessary cover in the control room and that the Council and partners are fully briefed on any current events.
- To monitor and deal with, in accordance with agreed procedures, out of hours calls for the Council.
- Occasional attendance at Court if required to provide evidence, making appropriate records of each call.
- To undertake other duties commensurate with the grade of the post.
- This post will require working a rotating shift pattern, working weekends and Bank Holidays.
- Fire alarm awareness, attend activations as Standard Operating Procedure, take appropriate action.
- Operate carpark management system, voice intercom, entrance & exit points, 3 pay stations.
**Requirements**:
- Good level of general education - to GCSE Standard (or equivalent)
- Hold, or be prepared to achieve, Security Industry Authority (SIA) Licence
- Knowledge of Data Protection Act 2018, Human Rights Act, RIPA, Freedom of Information Act and Surveillance Camera Codes of Practice.
- Good IT skills, particularly Microsoft Word and Excel
- Good communication skills
- Previous experience and evidence of working in a Public Space CCTV environment
- Experience of using radio communications equipment
- Demonstrable ability to carry out a range of tasks and understand the procedures associated with them.
- Previous experience of being able to work independently and use initiative to deal with straight forward problems.
- Ability to work under some pressure
- Experience of lone working
- Ability to work on a rotating shift pattern, including weekends and Bank Holidays.
Pay: £22,402.00-£23,756.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Overtime
Work Location: In person
Application deadline: 03/05/2024
Reference ID: 001968
