Support Team Leader

7 months ago


Nottingham, United Kingdom Ideagen Full time

Ideagen - we are the Software solutions that support the safe hands that protect your organisation

We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.

We are recruiting for Support Team Leader to lead a team of Technical Support Engineers at our Nottingham office. In this role, you will lead a team who will deliver product related functional and technical support, ensuring the needs of our customers are not only met, but exceeded

If you are customer focused, have a passion for technology, and have led a team to glory then we want to hear from you

**Key Responsibilities**:

- As a Support Team Leader, you will have responsibility to lead, motivate and develop the team of Support Engineers to deliver a first-class service across a matrix of KPI’s
- You will be a great coach, driving quality to deliver a high level of customer satisfaction in a timely manner to meet contractual obligations
- In this role you are a team player, actively working with the wider support team to ensure we offer a first-class service
- A passionate and enthusiastic approach to helping customers and delivering technical support

**Knowledge & Experience**:

- Previous leadership experience within a technical/customer support environment
- Motivation to meet team, and individual, goals and objectives
- Excellent verbal and written communication skills
- Excellent organisational skills, ability to manage your own workload, where priorities may change through the day
- Fantastic coaching skills
- Drive and ambition to deliver a first-class service through mentoring and guidance of Support Engineers

**Values & Behaviours**:

- **Ambitious** - Drive, Planning & Execution
- ** Adventurous** - Flexibility, Resilience & Savvy thinking
- ** Community** - Collaboration & Communication

LI-NOTTINGHAM

INDPRO

**What's in it for you?**

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance, Free 200degree coffee shop and many more

***

**Who are Ideagen?**

If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 1150 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria - not including our global Partner Network - we're one of the most exciting and fastest growing software companies in the world.


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