National Account Executive

4 months ago

Bicester, United Kingdom Fresh Direct Full time

**Fresh Direct National Account Executive (NAE)**

**Hybrid - Bicester and Home Based**
- Come and join the number one food service company in the country._

**_ With a turnover of over £2.6bn, Sysco GB is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs._**:
**What skills and qualities do we look for in our NAE’s?**
- A National Account Executive who can demonstrate and has proven experience of supporting the growth and retention of an existing customer base through effective partnerships.
- An individual who can build strong relationships with all stakeholders both internally and externally
- The ability to own, analyze and resolve the challenges presented with servicing the customer
- An individual with experience of delivering excellent value-added service to the customer
- An individual who has the flare and a passion to delight the customer.

**The Role**

Work alongside the Senior National Account Manager (SNAM) to develop our largest Fresh direct delivered customers. In line with the overall UK strategy - take ownership of a portfolio of brands within this customer & support the SNAM, gain new business across the complete estate.
Nurture existing business streams, and work collaboratively with both head offices’ and field-based teams to unlock new opportunities together

**Key Accountabilities & Responsibilities**
- To build excellent working relationships with key customers, developing loyalty and trust
- Providing pricing requests and managing the customer’s ABL with excellent attention to detail
- Be the first point of escalation with the customer for issues
- Management of product substitutions directly with the customer, including ABL management, informing customer and providing an expected resolution date
- Daily Red X report to highlight red crosses and arrange appropriate subs
- Opening of new accounts our ERP system
- Arranging of samples deliveries
- Help maintain the growth opportunities within your account portfolio
- Attend customer meetings
- Liaise with Supply Chain to provide up to date forecasts and menu insight
- Use Supply Chain service reports to identify and investigate problems at unit level
- Processing of Nominated Lines
- Management of Forecasting and Waste
- Accurate completion of weekly and monthly administration

**Knowledge, Skills, Experience**:
**Essential**:

- Attention to detail
- Builds excellent customer and team relationships
- Enthusiastic with a can do attitude
- Analytical thinking
- Strong communication skills with internal (Depots and Ashford) and external contacts (customer)
- Excellent IT skills, with in-depth knowledge of Excel and Pivot Tables
- Organised, Self-motivated and influential

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