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Personal Assistant

4 months ago

Elephant amp Castle, United Kingdom UK Power Networks Full time

Reporting to

Business Director

Function

Executive Support

Location

Newington House, Elephant & Castle London

Reference Number

76427

Employment Period

9 - 12 months Secondment - FTC

Contract Type

Personal

Bonus

7.5%

Salary Range

circa £43,000 - Depending on skills and experience

Closing Date

24th March 2023

We also provide the following additional benefits

Annual leave
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme

**Tax efficient benefits**: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.

UK Power Networks

UK Power Networks is the country’s biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times’ Top 25 Best Big Companies to Work For, as well as the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). The company is accredited in the Investors in People Platinum and Nation Equality Standard.

The company invests more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

**Job Purpose**:
The Personal Assistant manages the effective and efficient provision of professional support services for one to two Directors to include secretarial, administrative and project support responsibilities. The job holder is expected to act primarily on his/her own initiative ensuring the smooth operation of the Director’s office and managing senior stakeholder requirements. The role may require independent research or project activities and carrying out actions on behalf of the Directors.

**Principal Accountabilities**:
Ensure smooth running of Director’s office, providing secretarial, administrative and project support services to Director

Prepare & edit presentations and prepare meeting packs

Preparation and prioritisation of letters/documents

Arrange travel involving the co-ordination of detailed travel schedules, itineraries, and all related travel requirements

Where appropriate, responsibility for all incoming customer queries and complaints (letter or telephone), seeing them through to a written response or verbal resolution

Develop and foster professional working relationships with internal and external clients

Raise purchase orders, payment requests and deal with expense claims, purchase card reconciliations and other administrative tasks

Attend SMT meetings, taking notes and providing support as necessary

Provide cover for other Directors’ PAs as required

Provide support for CEO’s PA as required

Maintenance of comprehensive filing system

**Nature and Scope**:
Working with the Directors, SMTs and a team of Director PAs, on business as usual activities and bespoke project work. Develop a thorough understanding of the Director’s principal responsibilities and methods of operation, working independently and proactively to provide timely and efficient support.

**Person Specification**:
Education / Qualifications

Recognised PA qualification preferred.

Training

Excellent Microsoft Office skills, (including PowerPoint)

Good working knowledge of SAP preferred.

Experience

Extensive experience of working as a PA at Director level, ideally working for more than one Director

Extensive experience of working in an operational role within a related complex and pressurised environment

Strong customer service skills in dealing with both internal and external customers through resolution of queries and complaints

Experience of working independently as well as part of a team

Experience of time management and task prioritisation to meet deadlines

Strong planning and organising skills.

Knowledge of the Utilities/Customer Service and/or HR industry an advantage

Aptitude

Excellent organisational ability

A confident and effective communicator with strong written and oral communication skills

Self-motivated with the ability to work in a pressured environment

Good team worker with the drive and ability to work with others to achieve shared goals and optimise the contribution of all members of the team

Proactive with a focus on problem resolution

Ability to build good working relationships with colleagues and other teams within UK Power Networks, as well as with external partners

Able to juggle multiple priorities

The ability