Supervisor, New Bond Street

3 months ago


London, United Kingdom Montblanc North America Full time

London, LND, GB- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

**Supervisor, New Bond Street**

**(Permanent, Full-Time)**

**HOW WILL YOU MAKE AN IMPACT?**

As a flagship supervisor for Montblanc, you are responsible for delivering and maximising the performance of the boutique, through achievement of sales, profitability, and client satisfaction.

**Key responsibilities**:

- Boutique Performance_
- Achievement of sales, profit and strategic objectives.
- KPI development, tracking and follow-up.
- Development of sales and profit initiatives to develop the business, with focus on the high end part.
- Regular sales and other KPI reporting.
- Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines).
- Team leadership_
- Assist the Boutique Manager & Assistant Manager to lead the Flagship team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients.
- Team motivation, in association with Boutique Manager & Senior L&D Manager.
- Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business.
- Retail Operations_
- Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through.
- Work with Boutique Manager, Assistant Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available.
- Inventory management and regular level control.
- Accurate management of all till operations.
- IT system maintenance and reporting.
- Security management.
- Repairs and maintenance follow-up for the Boutique.
- Client experience and development _
- Always ensure impeccable customer service, appropriate to the country’s flagship.
- Execution of all planned activities in the Boutique.
- Personal relationship management of all VIP customers.
- Responsible for all Customer Service and Client topics in conjunction with Boutique Management team.
- Promotion of corporate business gift opportunities.

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Over 5 years’ experience in Retail management
- Leadership skills, able to support and develop big teams
- Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded

**HOW DO WE KEEP YOU SMILING?**

As a significant member of the Montblanc** **community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
2nd Stage - Interview with the Boutique Manager

3rd Stage - Interview with the Head of Retail, UK

4th Stage - Interview with the Brand Director, UK

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**:
Montblanc - YouTube



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