Face to Face Operations Coordinator

2 days ago

London, United Kingdom MSF UK Full time

**MEDECINS SANS FRONTIERES UK**

****

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 40,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by teams in 32 countries, including the UK, spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.

***:
**Position**:
**Hours: 40 hours per week**
**Duration: 14 months contract**
**Salary: £33,077.68 per annum (£29,577.68 p.a. non-London weighting)**

**FUNDRAISING DEPARTMENT**

The Fundraising Department generates all UK income for MSF field operations globally and is solely responsible for covering MSF’s operating costs in the UK. The Fundraising Department contains the Campaigns, Major Gifts, Community and Events and the Supporter Care teams. Along with the Digital team they delivered an income of £68.2 million in 2020.

The Campaigns team is headed by the Campaign Manager. This team is responsible for recruiting and developing our support from private individuals, raising 73% of MSF UK’s total income in 2020.

The Campaigns team actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns, created in partnership with professional agencies. The team fundraises using channels such as Face to Face, TV, press, inserts and direct mail. The Stewardship Officer manages and develops all fulfilment and maps donor journeys for all channels. The Campaigns team works very closely with the Communications and Digital teams.

Our goal is to build loyalty by bringing supporters closer to the people that MSF assists, and the medical action that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team.

**JOB PURPOSE**

To manage and develop MSF’s F2F team and help to grow MSF UK’s regular giving income. This involves being responsible for the day to day management of the fundraisers, monitoring and evaluating their performance, providing coaching, motivation, training and support.

To work closely with the F2F Manager to outline the team’s strategy, develop the program and continually adapt to the challenges of the wider fundraising sector.

To work closely with the F2F Manager to develop opportunities for the team, leading the team at various events and festivals. This involves building relationships with MSF stakeholders, providing key logístical support at events, as well as managing the team and ensuring face to face income is on target.

The role is responsible for managing all Team Leaders and F2F Fundraisers.

**Will work closely with**: F2F Development Coordinator (FTC) and F2F Manager (FTM)

**Please download the job description and person specification below for full details of the role.**:
**Requirements**:
**Essential knowledge, skills and expertise**:

- Substantial experience of managing and coaching F2F Fundraising teams.
- Expert knowledge of F2F Fundraising techniques and best practice
- Strong working knowledge of private site fundraising
- Excellent interpersonal skills with an ability to build relationships, rapport with supporters and work within a team environment
- Committed, reliable and resilient.
- Managing field-based Team Leaders and F2F Fundraisers; Recruiting, inducting, training, developing, managing and monitoring performance.
- A proven track record of target achievement and commitment to meeting targets and deadlines.
- IT literate - strong Microsoft Office skills (Word, Excel, PowerPoint) and ability to use Adobe Photoshop
- Experience using fundraising platforms such as Waysact, Evergiving etc
- Excellent communication skills with the ability to communicate MSF’

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