Partner Support

5 months ago


Leicester, United Kingdom HL Partnership Full time

HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location.

Due to continued growth we are looking to expand our network support team at our head office in Leicester.

**The Role**

Getting the right outcome for customers is at the heart of what we do. The main aim of the role is therefore to support our members in the network so that they can achieve this.

Working mainly on the phone, or over teams, you could be dealing with queries about anything so we are looking for someone with outstanding customer service and communication skills. Full training will be given to enable you to resolve any questions or signpost them on to the relevant department.

Experience of working under pressure, prioritising and working to deadlines is essential but this is a real opportunity for anyone looking to enter into financial services.

Competent IT skills including Microsoft office suite i.e. excel, word etc. are essential, as is an eye for detail.

Other Key Tasks include:
Undertake demonstrations via the telephone or via teams

Maintain accurate records on the database.

Liaise with colleagues to maintain product knowledge.

Research and keep updated on industry developments.

As we are a non-sponsoring Company, you must already have the right to work in the UK.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,500.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- IT/admin: 1 year (required)

Work Location: In person

Reference ID: PStFeb24


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