Estimator - Client Support - External Relations

3 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

External Relations

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade: 4

Full Time, Permanent

Closing date: 29th May 2024

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**
- “External Relations delivers the University of Birmingham to the world. Whether it's outstanding awareness raising campaigns, recruiting and admitting students or developing strategic links with international partners, External Relations are at the heart of the activity.” _Cathy Gilbert, Director of External Relations

External Relations drives forward crucial strategic developments to maximise competitive advantage for the University and support flagship institutional projects. These include delivery of our new Dubai ‘phase 2 campus’ and ‘The Exchange’, our city-centre facility which opened in 2021.

External Relations plays an important role in the University’s research ambition, working closely with academic colleagues to support research grant bids, help ensure political and public engagement, and assist in REF and impact development. To support international reputation and research impact, we also develop strategic partnerships in key priority regions, utilising our offices in China and India to further broaden international engagement.

**Role Summary**

The post holder will contribute to and take a role in all aspects of print and distribution services supporting the delivery of our print and distribution services for students, staff, and the wider community. The role will involve:

- First line contact for client enquiries.
- Handling client queries and resolving issues relating to specifications.
- Responsible for manging the Print inbox daily.
- Producing accurate, bespoke estimates efficiently.
- Responsible for maintaining margins in line with Print guidelines.
- Liaising with suppliers where outsourcing is required.
- Obtaining competitive outwork pricing.
- Booking in of orders and converting estimates to detailed, accurate job bags.
- Providing Print Techs with detailed job bags (and relevant artwork files) to manufacture orders to client requirements.
- Liaising with logistics to ensure client delivery requirements are met.
- Assist where necessary within the department to ensure projects are completed on time and delivery requirements are met.
- Develop skills relating to small format/wide format digital printing and finishing.
- This role will provide both technical and practical estimating, account management, supplier liaison, print and distribution support within the team.
- The post holder will work within a flexible professional team to maintain, develop and innovate the service with a strong adherence to service level agreements, quality standards and commercial awareness.
- Day to day activit

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