Guest Service Host

2 weeks ago

Braintree, United Kingdom Atalian Servest Full time

**Job Reference: /GL/02-08/930/6**

**Job Title: Guest Service Host**

**Location: Braintree**

**Pay Rate: £10.90**

**Contract: Permanent**

**Hours per week: 40 hours**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Job Overview**

We are currently recruiting for a Guest Service Host to join our passionate and driven team based at our client’s site in Braintree.

**Benefits**
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Adhere to and manage all health, safety and environmental policies and procedures.
- Manage resources to ensure delivery against contract within the delivery team.
- Provide an outstanding experience to all our guests.
- Proactively identify opportunities to provide great service.
- Maintain confidentiality and GDPR rules in all aspects of client and staff information.
- Represent the site, interacting with clients, suppliers and visitors in a professional manner.
- Management of all cash handling, gift card reporting and any associated tasks.
- Manage the lost and found and mobility hire procedures.
- Build and maintain relationships with local stakeholders.
- Acknowledging and resolving customer complaints.
- Perform general clerical duties to include, but not limited to, copying, mailing and filing.
- Maintain the department standards following all routines.
- Assist with the administration of marketing materials as and when appropriate.
- Assist with event and promotional activity management as required.
- Assist the Retail Managers with the preparation and distribution of brand partner communications.
- Ensure the Drop-it hands-free service is delivered.
- Ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Experience working with the public in a customer-focused environment.
- Experience in working and building partnerships with clients.
- IT literacy skills in Microsoft Outlook, Word, Excel and PowerPoint.
- Articulate and can communicate effectively.
- An organised individual who can demonstrate a record of planning and managing workflows.
- Able to demonstrate an understanding of high-quality service delivery representing the centre, maintaining a positive and professional attitude at all times.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management organisation with the ability to prioritise and multitask with a clear ability to focus on detail.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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