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Food and Beverage Supervisor

3 months ago

Exmouth, United Kingdom The Imperial Exmouth Hotel Full time

**Job Ref**:BES5342

**Branch**:The Imperial Exmouth Hotel

**Location**:The Imperial Exmouth Hotel, Exmouth

**Salary/Benefits**:Competitive Salary

**Contract type**:Casual

**Hours**:Full Time

**Shift pattern**:40 hours per week over 7 days

**Hours per week**:40

**Posted date**:29/04/2024

**Closing date**:31/05/2024

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Food and Beverage Supervisor**.

As the Food and Beverage Supervisor you will be expected to support the Food and Beverage Manager with the day-to-day food and beverage operation throughout the hotel, ensuring the highest level of service is offered to all guests.

**Key Responsibilities of the role**:

- To supervise and assist in the correct service of food and beverage operations of the hotel.
- To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard
- To be familiar with the days business, so that you can prepare the team, the department and be ready for action
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
- To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
- Training and motivating Team members.
- Ensuring all cash, charge, float and till procedures are carried out correctly.
- Ensure departments are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
- To ensure all documentation, including checks and bills are completed as necessary and carried out as per the Hotel and Company Standards
- Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
- Support the Food and Beverage Managing in encouraging and developing the food and beverage team.

**Requirements of the role**:

- Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
- Great communication skills so you can chat to our guests and of course the team
- Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
- The ability to recognise what our customers want and need and be able to provide it
- Good people skills - to work well in a team - we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with systems and taking payments
- To be able to work well under pressure at times and multi task in a fast paced environment
- Ensure prompt resolution of customer complaints

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

This imposing Exmouth hotel is stunningly located looking out towards the sea and has extensive terraces and gardens where you can relax after a day exploring Dartmoor or any of the wonderful, sandy beaches, coves and bays that punctuate this coastline. Within a few miles of the Imperial Hotel you could be rambling along the South West Coastal Path, teeing off at East Devon Golf Club, exploring the Bicton Park Botanical Gardens or enjoying a boat trip along the Exe River or out to sea. Elegant and spacious, the Imperial Hotel is a perfect base for relaxation as well as adventure in the great outdoors.

Exmouth is known for its magnificent sandy beaches and coastal paths which offer plenty of opportunities for exploration. In fact, you can walk directly from our hotel’s gardens out onto the town’s promenade. Know