Support Worker

1 week ago

Carmarthen, United Kingdom British Red Cross Full time

**Service Support Worker - Emergency Department (2 positions available)**

**Location**:
**Emergency Department, Glangwili Hospital, Dogwili Road, Carmarthen, Carmarthenshire, SA31 2AF**

**Contract type: Fixed Term Until 31st March 2024**

**Hours per week: 18**

**Salary: £20,405 - £21,210 per annum pro-rata**

**Driving: Full UK Manual Driving Licence,**

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team as a
**Service Support Worker** within
**Glangwili Hospital.**

Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

**A day in the life of a Service Support Worker will involve**:

- Escorting patients to assigned departments
- Collecting prescriptions to speed up their discharge
- Providing emotional support/pastoral care while they await treatment
- Providing emotional support to close friends and families
- Ensuring patients have food/drink while waiting for long hours and assisting with food distribution at meal times
- Driving patients home when discharged and making sure they are safely settled at home
- Signposting and referring patients to other sources of support in the community

**To be a successful Service Support Worker, you’ll need**:

- To know how to improve service quality for the benefit of users, dealing with queries in a diplomatic and confidential manner.
- A good knowledge of services provided by the NHS and Social Care.
- Education to GCSE level (or equivalent by experience).
- To be IT literate.
- Full UK driving licence allowing you to drive a manual transmission vehicle.

**In return for your commitment and expertise, you’ll get**:

- **Holidays -** You’ll get up to 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_Connecting human kindness with human crisis_

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