People Advisor

6 months ago

Bristol, United Kingdom Loungers Ltd Full time

**About us**

Loungers is a substantial and growing operator in the UK hospitality sector, operating over 230 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood café-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing café/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky ‘Loungey’ local community atmosphere.

**The role in a nutshell**

The purpose of the People Advisor role is to work alongside our Operations teams to consistently support any and all ER issues. You will be responsible for ensuring that the correct processes are followed as well as reviewing and continuously improving the company’s approach to employee relations as well as proactively working to mitigate future issues. You will operate in an advisory role, building strong relationships with our field team by taking a coaching approach to help to upskill while you advise. You will maintain the balance between upholding employment law and processes, whilst remaining commercially focused by fully understanding the culture of the business.

**Getting into the detail**
- Provide accurate, high quality ER advice and follow up support.
- Build strong, trusted relationships with the Operations team to encourage their appetite to seek support and advice on employee relations matters.
- Communicate remote ER advice on issues in a clear and concise format, which is easy for the recipient to follow and take learnings from.
- Manage, prioritise and report on ER case load - taking ownership to support the Operations team to see through support from start to finish.
- Support learning and development of Operations team through remote coaching and advice.
- Support learning and development with the delivery of in person training to our Operations and HOD population.
- Support ADHOC in person case management where needed.
- Regular site visits to maintain a good understanding of our culture and business needs.
- Managing starter and leaver feedback and insights including follow up investigation where required.
- Maintaining, updating and creating letter templates, policies and guidance documents on Mapal
- EAP support and Occupational Health referrals via our providers
- Support with the upholding of high data management standards on Fourth, including supporting with contract updates following a role change and personal information changes.
- Working closely with payroll, recruitment and learning and development teams

**What you’ll bring**
- 3+ years experience in a multi-site business in a retail or hospitality industry.
- Broad knowledge of HR and employment law.
- CIPD qualification
- Experience of delivering ER processes and activities - preferably in a hospitality environment.
- Flexibility to undertake field activities (e.g. site visits) for exceptional cases as required.
- Working knowledge in HR systems, including Fourth and Mapal.
- Previous experience of HR admin and process improvement.
- Positive, proactive and logical approach to work and problem solving.
- Excellent attention to detail.
- Full understanding of strict discretion, confidentiality and sensitivity expectations
- Ability to take on multiple tasks and queries in an organised manner.
- Willingness to take on challenges in a fast-moving environment.
- Ability to work with a range of stakeholders across the business.
- Strong relationship building skills to become the trusted “go to” when support is required.
- Excellent coaching and influencing skills, with the confidence to challenge where needed.
- Strong decision-making skills.
- Commercially orientated and able to weigh-up decisions in terms of the cost and benefit to the business as well as its employees.
- Flexible to work in a fast paced environment where priorities can frequently change.
- A positive attitude whilst working on challenging case support.
- A self-starter, capable of working autonomously and independently.
- Understanding of the importance of managing cases in a timely manner.
- Can work well under pressure and not afraid to ask questions.

**What’s in it for you?**
- Fun office in the centre of Bristol
- A culture that appreciates ideas and celebrates individuality
- Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do
- 50% off food at all Lounges, Cosy Clubs and Brightsides
- 10% bonus
- Pension contribution
- 24/7 mental health support
- Amazing events including LoungeFest - our annual company festival - Christmas parties and more
- We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we’d love to have you.

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