Head of IT Service Management

5 months ago

Galashiels, United Kingdom Scottish Government Full time

Overview:
**Are you a seasoned IT professional with a passion for service management? We are seeking an experienced individual to lead our team of experts in ensuring the seamless operation of the IT Services across the Scottish Public Pensions Agency.**

**About us**

The Scottish Public Pensions Agency (SPPA) is an Agency of the Scottish Government. Its principal role is to administer the pensions, premature retirement and injury benefits schemes for employees of the National Health Service in Scotland (NHSSS) the Scottish Teachers' Superannuation Scheme (STSS), the Fire Scotland Pension Scheme and the Police Scotland Pension Scheme and other actions required by the Scottish Government.

Scottish Public Pensions Agency home page | SPPA

The Information Technology (IT) Transformation Team are responsible for providing transformational IT services across all areas of the SPPA.

Head of IT Service Management is responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. At this level, you will:

- lead a small team, ensuring adequate resources and capacity
- represent the IT service management function at a senior level
- act as an escalation point for business stakeholders

**Principal Accountabilities & Duties**

The Head of IT Service Management is responsible for planning, coordinating, and supervising all activities related to the implementation and maintenance of the organisation's information technology systems and cloud infrastructure and strategy.

This role requires a blend of technical expertise, project management skills, and leadership abilities to ensure the effective operation of the IT infrastructure.

**DDaT Pay Supplement**

**Responsibilities**:

- Provide technical leadership to optimise the performance of IT infrastructure including cloud management and disaster recovery.
- Investigate and manage the adoption of tools, techniques, new technology and processes (including automation) for the management of systems and services, including planning, installation, and ongoing maintenance.
- People and functional management of objectives and responsibilities.
- Develop organisational policies, standards, and guidelines to ensure effective supplier management, to meet key performance indicators and agreed targets, across the integrated supply chain.
- Develop policies, standards, processes and guidelines for ensuring the physical and electronic security of systems and data.
- Promote commercial awareness and drives adoption of and adherence to financial management policies and standards whilst managing all financial IT budgets.
- Plan and lead strategic, large and complex business process improvement activities aligned with automation, or exploiting existing or new technologies.
- This is not an exhaustive list of duties and responsibilities, and you may be required to undertake other duties which fall within the remit of the job, in discussion with the manager.

**Competencies**

***

People Management

Leading Others

Analysis and Use of Evidence

Improving Performance

Essential Criteria & Qualifications:
No specific qualifications required for this post.

**Essential Criteria**

1. Demonstrable experience of managing and delivering IT services.

2. Demonstrable experience of Prince 2/Agile Project Management environment.

3. Strong leadership skills with demonstrable experience of leadership in a Change Management environment.

4. Demonstrable experience of managing and working in an ITIL Framework Environment.

**Provisional Interview Dates**

To be confirmed.

**Location**

This post will be based SPPA, Tweedbank, Galashiels. In line with our current way of working, our team follows a hybrid working approach, where colleagues use a mix of office based and remote working (working from home) depending on the requirements of the role and personal circumstances. Whilst virtual and Hybrid working is the current arrangement, office working in Tweedbank is required one day per week.

**How to Apply**

For further information on this vacancy please download and review the “Person Specification” which you will find below.

Person_Specification_Band_C

In addition to your CV, you should fill in a personal statement (no longer than 750 words) explaining why you consider your personal skills, qualities and experience suitable for this role, with particular reference to the criteria in the person specification.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

**Further Information**

For further information on this vacancy please download and review the below.

DDaT_Recruitment_-_Further_Information

**As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appo

  • Junior Administrator

    4 weeks ago

    Galashiels, United Kingdom Service Care Solutions Full time

    Job Description We have an immediate opening for a Junior Administrator at a reputable law firm working with Service Care Solutions. The candidate will be based in the head office in Galashiels, this is a full-time, permanent position with hours from 9 AM to 5 PM, Monday to Friday . Key Responsibilities: Assist the central management team with daily...

  • Junior Administrator

    4 weeks ago

    Galashiels, United Kingdom Service Care Solutions Full time

    We have an immediate opening for a Junior Administrator at a reputable law firm working with Service Care Solutions. The candidate will be based in the head office in Galashiels, this is a full-time, permanent position with hours from 9 AM to 5 PM, Monday to Friday.Key Responsibilities:Assist the central management team with daily tasks.Type letters, emails,...

  • Junior Administrator

    1 month ago

    Galashiels, United Kingdom Service Care Solutions Full time

    We have an immediate opening for a Junior Administrator at a reputable law firm working with Service Care Solutions. The candidate will be based in the head office in Galashiels, this is a full-time, permanent position with hours from 9 AM to 5 PM, Monday to Friday.Key Responsibilities:Assist the central management team with daily tasks.Type letters, emails,...

  • Junior Administrator

    1 month ago

    Galashiels, United Kingdom Service Care Solutions Full time

    We have an immediate opening for a Junior Administrator at a reputable law firm working with Service Care Solutions. The candidate will be based in the head office in Galashiels, this is a full-time, permanent position with hours from 9 AM to 5 PM, Monday to Friday.Key Responsibilities:Assist the central management team with daily tasks.Type letters, emails,...

  • Head of Finance and Performance

    5 months ago

    Galashiels, United Kingdom Live Borders Full time

    **Job Description & Person Specification** **Job Title**:Head of Finance and Performance **Service**:Finance **Location**:Galashiels HQ/Relocating in the coming months **Reports to Post**:Chief Executive Officer **Job Purpose**: To manage the Finance and Performance function **Key Responsibilities**: Manage, lead, develop, motivate and coach staff to...

  • Junior Administrator

    4 weeks ago

    Galashiels, Scotland, Borders, United Kingdom Service Care Solutions Full time

    We have an immediate opening for a Junior Administrator at a reputable law firm working with Service Care Solutions. The candidate will be based in the head office in Galashiels, this is a full-time, permanent position with hours from 9 AM to 5 PM, Monday to Friday.Key Responsibilities:Assist the central management team with daily tasks.Type letters, emails,...

  • Hospitality Service Manager

    1 week ago

    Galashiels, Scottish Borders, United Kingdom Tweedbank - Peregrine Retail Full time

    Company OverviewTweedbank - Peregrine Retail, a subsidiary of Motor Fuel Group, is seeking a part-time Food and Beverage Supervisor to join their management team.SalaryThe estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.Job DescriptionAs a key member of the team, you will be responsible for providing exceptional...

  • Conveyancing Paralegal

    3 hours ago

    Galashiels, United Kingdom Service Care Legal Full time

    Service Care are working with a well-established law firm with a strong reputation in the South of Scotland. We are seeking a skilled and motivated Conveyancing Paralegal to join the team in Galashiels and Peebles. This is an excellent opportunity for a paralegal with experience in conveyancing to advance their career in a supportive and client-focused...

  • Conveyancing Paralegal

    1 week ago

    Galashiels, United Kingdom Service Care Legal Full time

    Service Care are working with a well-established law firm with a strong reputation in the South of Scotland. We are seeking a skilled and motivated Conveyancing Paralegal to join the team in Galashiels and Peebles. This is an excellent opportunity for a paralegal with experience in conveyancing to advance their career in a supportive and client-focused...

  • Adults Lawyer

    4 weeks ago

    Galashiels, Scottish Borders, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions Ltd is seeking a dynamic and experienced Solicitor to join their Private Client team in the South of Scotland. As a key member of the team, you will handle a diverse caseload, advising clients on various matters including drafting wills and powers of attorney, estate planning, trusts, and executries. We are looking for a steady pair of...

  • Senior Children and Families Service Manager

    4 days ago

    Galashiels, Scottish Borders, United Kingdom Scottish Borders Council Full time

    We are seeking a Senior Children and Families Service Manager to lead our team in providing frontline services to children, young people and families. The successful candidate will be responsible for leadership and direction of the team, ensuring multi-agency collaborative work.The role involves working closely with colleagues to deliver better outcomes for...

  • Retail Operations Manager

    7 days ago

    Galashiels, Scottish Borders, United Kingdom Barnardo's Full time

    Barnardo's is an exciting employer offering a unique opportunity for a skilled Retail Operations Manager to join our team on a Full Time, Permanent basis in Galashiels. About the RoleThis position involves managing the day-to-day operations of our Galashiels Store, leading a team to maximise sales and profits.We are seeking an experienced leader who can...

  • Director of Youth Services

    4 days ago

    Galashiels, Scottish Borders, United Kingdom Scottish Borders Council Full time

    We are seeking a Director of Youth Services to join our team in Galashiels. The successful candidate will be responsible for leading a team of professionals engaged in providing frontline services to children, young people and families.This is a permanent full-time post with Scottish Borders Council, offering a competitive salary of £49,523.88 - £51,786.87...

  • Customer Service Representative

    4 weeks ago

    Galashiels, Scottish Borders, United Kingdom WHSmith Full time

    Job DescriptionCustomer Service RepresentativeAs a Customer Service Representative in one of our Post Office Stores, you'll provide exceptional customer service to connect people across miles and time.Key Responsibilities:Deliver excellent customer service to all customers.Manage queues and ensure that customers can access the services they need quickly and...

  • Customer Service Representative

    2 weeks ago

    Galashiels, Scottish Borders, United Kingdom WHSmith Full time

    Job Overview:We are seeking a skilled and friendly Customer Service Representative to join our team at WHSmith Galashiels Post Office. As a Counter Assistant, you will play a vital role in providing exceptional customer service, managing queues, and ensuring that customers can access the services they need quickly and simply.About the Role:You will be the...

  • Customer Service Representative

    4 weeks ago

    Galashiels, Scottish Borders, United Kingdom Marston Holdings Ltd Full time

    Customer Service Role at Marston Holdings LtdWe are seeking a skilled Customer Service Representative to join our Contact Centre Team in Galashiels. As a key member of our team, you will be responsible for handling inbound calls and outbound calls to assist customers with arranging payment plans, collecting payments and dealing with general queries.Key...

  • Service Administrator

    6 months ago

    Galashiels, United Kingdom We Are With You Full time

    Our team in Galashiels is seeking an experienced Administrator, to provide a comprehensive and efficient administrative and support function to the wider team. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you. **This is a part time role, working 10...

  • Business Customer Service Advisor

    6 months ago

    Galashiels, United Kingdom Centrica Full time

    **PH Jones** are looking for a **Business** **Customer Services Advisor** to join our team. This is a permanent role based at our client’s site in **Selkirk (TD7 5DT)**, Monday to Friday. Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery...

  • Rota Administrator

    5 months ago

    Galashiels, United Kingdom Brothers of Charity Services (Scotland) Full time

    Brothers of Charity Services (Scotland) are one of the largest care and support providers in the Scottish Borders and we are currently recruiting for a Rota Administrator. Based in a busy office, the Rota Administrator will be responsible for ensuring operational staff deployment meets the needs of the supported people and will provide administration...

  • Customer Service Ambassador

    2 weeks ago

    Galashiels, Scottish Borders, United Kingdom Next Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our fast-paced store team.Key Responsibilities:To provide exceptional customer service and support, ensuring every customer has an outstanding experience in our store.To work collaboratively with colleagues to maintain high standards of stock operations and...