Customer Service Advisor

2 weeks ago


Walsall, United Kingdom Interaction Recruitment Full time

**Reference**
423278

**Salary**
£10.42 - £10.42/hour

**Job Location**:

- United Kingdom - England - West Midlands - West Midlands - Walsall

**Job Type**
Permanent

**Posted**
20 June 2023

**£10.42 per hour**

**Must be fully flexible Monday to Sunday 6am-11.30pm**

**Full time - 35 hours per week (please note that training will be full time during the day for 2 weeks)**

**Based in Walsall**

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

**Role**:
We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join a variety of internal teams. This role will see you dealing with clients of the RAC, providing the highest possible service for these customers, answering any enquiries and helping them with any issues they may be experiencing.
- Answering inbound calls from existing RAC members
- Answering any customer questions and providing high levels of customer service
- Taking details regarding the vehicle breakdown and passing these to the internal despatch team
- Entering vital details into the RAC system
- Keeping the customer updated at all times

**Requirements**:

- Previous customer service experience (essential)
- Excellent timekeeping and punctuality (essential)
- Excellent communication skills (essential)
- Professional telephone manner (essential)
- Call centre experience (useful)

INDCCP

**Contact information**:
Ellie Jackson



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