Telephone Assessor

2 weeks ago


London, United Kingdom Citizen Advice Westminster Full time

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

As a Telephone Assessor you will be part of a busy team at Citizens Advice Westminster, answering calls from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.

**Job Types**: Full-time, Permanent

**Salary**: £26,933.00-£28,385.00 per year

**Benefits**:

- Additional leave
- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Being resilient and able to deal with potentially difficult clients in stressful situations, whilst maintaining a professional approach

**Experience**:

- Microsoft ICT Package, customer relations database: 1 year (required)
- fast paced environment in a client facing setting: 1 year (required)

Licence/Certification:

- Citizen Advice's Gateway Assessor Learning Programme (preferred)

Work Location: Hybrid remote in London

Application deadline: 14/07/2023



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