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Income Officer

4 months ago


Stevenage, United Kingdom Stevenage Borough Council Full time

Job Ref

000491

Function

Housing and Investment

Salary

from £34,834 to £38,223 pro rata for hours worked

Status

Full Time

Type

Fixed Term Contract

Hours

37

**Income Officer JD Final 10.11.23**

**More details**:
Job Title: Income Officer

Post Reference Number: 000491

Working Hours: 37

Grade: 6

Salary Range: £34,834 to £38,223 - pro rata for hours worked

Contract: 1 year fixed term

Location: Stevenage

ABOUT THE ROLE

An exciting opportunity has arisen within the Income services team.

We are looking for someone who will hit the ground running in income collection and recovery management setting; you will be dedicated to providing a high-quality service for Customers. Your innovative approach to your work and negotiation skills will enable you to effectively manage the desired business outcomes whilst assisting our customers with money and debt advice.

The post holder will:
enquiries & complaints.
- have the ability to develop, maintain relationships and work collaboratively with internal and external parties, key stakeholders and other council sections e.g Resident and Estates, Finance, advice agencies for the benefit of the Council and our

Customers.
- be responsible for managing the rent accounts for all general needs and Independent Living properties owed to the Council by ensuring that all necessary and proportional action is taken offering reasonable and appropriate interventions and

support measures.

ABOUT YOU

You will:

- Be a team player who is committed to delivering excellent customer services and be an effective communicator with high self-motivation good time management, interpersonal, organisational and problem-solving skills.
- Be used to dealing with complex customer situations that require sound judgement and analytical skills, teamwork, sensitivity and result focused.
- Have good working knowledge of the rights and obligations of landlords and the public and private sector, welfare benefits and recent housing issues and government initiatives.
- Have good working knowledge of the Housing act 1996 Parts VI and VII.

Our benefits

We offer a range of benefits to support our staff including:

- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share: all our full time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Application Details

Interviews will be held week commencing: w/c 4 December 2023

Stevenage Borough Council is committed to Equal Opportunities for All.